Amazon Connect Cloud Contact Center Consultant

1900 Accenture S.C. Company; Ciudad de México; Presencial; MXN 900.000 - 1.500.000; Jornada completa

Descripción de la vacante

Accenture is seeking a Strategy & Consulting professional for its Global Network in Mexico City or Monterrey. You will contribute to transforming client contact centers and digital customer care strategies across industries.

Based in Mexico, you will work on Cloud Contact Center implementations, AI chatbot initiatives, and strategic roadmaps, with potential travel and no visa sponsorship. This is a high-impact role within a global services leader.

Formación

• Advanced English and 5+ years of experience with Amazon Connect in cloud contact centers.
• Experience designing and delivering AI chatbots/virtual assistants and digital roadmaps.
• Experience creating contact center of the future strategy and a transformational roadmap.

Responsabilidades

• Participate in Cloud Contact Center implementation/optimization projects.
• Adapt methods to create alternative solutions to moderately complex problems.
• Understand strategic direction set by senior management and align team goals.
• Exercise judgment to determine solutions and seek guidance on complex problems.
• Interact with supervisor, clients, and cross-functional teams as needed.
• Determine methods and procedures on new assignments with guidance.
• Lead small teams and/or work efforts on client projects.

Conocimientos

English

Cloud contact center

AI chatbots

Transformational roadmap

Educación

Bachelor's Degree

MBA from tier 1 institute

Herramientas

Amazon Connect Platform

Descripción del empleo

Accenture is seeking a Strategy & Consulting professional for its Global Network in Mexico City or Monterrey. You will contribute to transforming client contact centers and digital customer care strategies across industries.

Based in Mexico, you will work on Cloud Contact Center implementations, AI chatbot initiatives, and strategic roadmaps, with potential travel and no visa sponsorship. This is a high-impact role within a global services leader.