Cloud Contact Center Manager, Google Cloud Solutions

Accenture México; Monterrey (Batáquez); On-site; MXN 900,000 - 1,500,000; Full time

Job summary

Accenture México invites seasoned professionals to join its Strategy & Consulting – Global Network in Mexico City or Monterrey. You will design and deliver cloud contact center transformations, leveraging Google Cloud Platform and AI chatbot/virtual assistant capabilities.

The role emphasizes shaping a future contact center roadmap, guiding cross‑functional teams, and working on international projects with travel when required.

Qualifications

• Bachelor's degree completed.
• MBA from a tier 1 institute is highly desirable.
• Availability to travel may be required.
• English Advanced.
• +5 years experience for Consultant or +10 years of experience for Manager in designing, architecting and delivering in Google Platform for Cloud Contact Center.
• Experience in designing and implementing AI chatbot/ Virtual assistant and defining a comprehensive digital roadmap to integrate with cloud contact center platforms.
• Experience in creating contact center of the future strategy and transformational roadmap.

Responsibilities

• Participate in Cloud Contact Center implementation/optimization projects.
• Adapts existing methods and procedures to create possible alternative solutions to moderately complex problems. Understands the strategic direction set by senior management as it relates to team goals.
• Uses considerable judgment to determine solution and seeks guidance on complex problems.
• Primary upward interaction is with direct supervisor. May interact with peers and/or management levels at a client and/or within Accenture.
• Determines methods and procedures on new assignments with guidance.
• Decisions often impact the team in which they reside.
• Manages small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture.

Skills

English Advanced

Project Management

Cloud Strategy

Education

Bachelor's Degree completed

MBA from tier 1 institute

Tools

Google Cloud Platform

Job description

Accenture México invites seasoned professionals to join its Strategy & Consulting – Global Network in Mexico City or Monterrey. You will design and deliver cloud contact center transformations, leveraging Google Cloud Platform and AI chatbot/virtual assistant capabilities.

The role emphasizes shaping a future contact center roadmap, guiding cross‑functional teams, and working on international projects with travel when required.