Global Tech Support Engineer (L2, Python)

Ebury Group; Ciudad de México; Híbrido; MXN 480.000 - 720.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

High-growth environment

Excellence culture

Ownership & autonomy

Collaborative culture

Career development

Descripción de la vacante

Ebury Group in Mexico City is seeking a Technical Operations Engineer to join our support engineering team. You will troubleshoot applications, services, and infrastructure issues and work with engineering to improve workflows.

The role requires L2 support experience, Python development, and a strong drive to identify root causes. English proficiency is required; Spanish or Portuguese is a plus. This is a hybrid position with 4 days in the office and 1 day at home.

Formación

• Experience providing Level 2 (L2) support in a tech-driven business environment.
• Proficient problem-solving skills and strong technical troubleshooting abilities.
• Software development experience, particularly with Python.
• Strong desire to identify and resolve root causes, collaboratively with code owners.
• Excellent written and interpersonal communication skills, and alignment with company values.
• English proficiency is required.

Responsabilidades

• Troubleshoot applications, services, and infrastructure issues reported by end-users of the systems developed by our engineering teams.
• Verify and document issues and bugs for accurate tracking and escalation.
• Manage incidents, including communication with stakeholders and coordination with development teams.
• Collaborate with Software Engineering teams to establish support workflows and monitoring plans for new products and projects.
• Partner with trusted vendors to resolve service events.
• Work with software development engineers to enhance processes and conduct code reviews.
• Work on a collaborative rotation (shifts) to cover support on different timezones.
• Perform (out of hours) on-call on a rotating basis to address high-severity incidents and critical issues.

Conocimientos

L2 Support

Problem Solving

Python

Root Cause Analysis

Communication

English Proficiency

AWS / Google Cloud

Linux Admin

Spanish/Portuguese Bonus

Herramientas

AWS

Google Cloud

Linux

Descripción del empleo

Ebury Group in Mexico City is seeking a Technical Operations Engineer to join our support engineering team. You will troubleshoot applications, services, and infrastructure issues and work with engineering to improve workflows.

The role requires L2 support experience, Python development, and a strong drive to identify root causes. English proficiency is required; Spanish or Portuguese is a plus. This is a hybrid position with 4 days in the office and 1 day at home.