Technical Operations Engineer - Global Support & Python

ebury anz; Ciudad de México; Híbrido; MXN 420.000 - 560.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Career development

Inclusive culture

Training opportunities

Descripción de la vacante

Ebury is seeking a Technical Operations Engineer in Mexico City, offering a hybrid arrangement (4 days in office, 1 day remote). You’ll support applications, coordinate with development teams, and help shape scalable operations across our fintech platform.

Ideal candidates bring L2 support experience, strong problem-solving skills, Python development exposure, and excellent communication in English. Familiarity with AWS/Google Cloud and Linux is a plus; Spanish/Portuguese knowledge is beneficial.

Formación

• Experience providing Level 2 (L2) support in a tech-driven environment.
• Strong problem-solving skills and technical troubleshooting abilities.
• Experience in software development, especially Python.
• Willingness to collaborate with code owners to prevent recurrence of issues.
• Excellent written and verbal communication; English proficiency required.

Responsabilidades

• Troubleshoot applications, services, and infrastructure issues reported by end-users.
• Verify and document issues and bugs for tracking and escalation.
• Manage incidents, including stakeholder communication and coordination with development teams.
• Collaborate with Software Engineering to establish support workflows and monitoring.
• Partner with vendors to resolve service events.
• Work with engineers to enhance processes and conduct code reviews.
• Participate in rotating shifts to cover multiple time zones.
• Perform on-call duties outside normal hours on a rotating basis.

Conocimientos

L2 support

Problem solving

Python

Software development

English proficiency

AWS

Herramientas

AWS

Google Cloud

Linux

Descripción del empleo

Ebury is seeking a Technical Operations Engineer in Mexico City, offering a hybrid arrangement (4 days in office, 1 day remote). You’ll support applications, coordinate with development teams, and help shape scalable operations across our fintech platform.

Ideal candidates bring L2 support experience, strong problem-solving skills, Python development exposure, and excellent communication in English. Familiarity with AWS/Google Cloud and Linux is a plus; Spanish/Portuguese knowledge is beneficial.