Global Software Asset Specialist (Remote/Hybrid)

WSP en México; Ciudad de México; Híbrido; MXN 550.000 - 750.000; Jornada completa

Descripción de la vacante

WSP in Mexico City is seeking a Software Asset Management Specialist (HUB) to manage high volumes of licensing requests and the lifecycle of software assets. You will collaborate with IT, procurement, and external suppliers to ensure requests are processed efficiently and software usage is optimized across the organization.

This role emphasizes ITIL-aligned operations, cross-functional collaboration, and bilingual communication in English and Spanish.

Formación

• Experience in ITIL-aligned environments or similar service management roles.
• Background in Software Asset Management or related IT operations.
• Familiarity with ServiceNow and asset lifecycle processes.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication in English and Spanish.

Responsabilidades

• Manage end-to-end software licensing requests, ensuring timely processing and delivery.
• Maintain accurate records of software assets throughout their lifecycle (procurement to deinstallation).
• Respond to stakeholder queries and escalations related to licensing.
• Collaborate with vendors and internal teams (IT, On-Site Support, SCCM/Intune).
• Support software installation and delivery processes.
• Drive license optimization initiatives and improve software usage efficiency.
• Support audit and compliance activities, including reporting requirements.
• Maintain software renewals calendar and provide input to financial planning processes.
• Identify operational gaps through metrics and support continuous improvement aligned with ITSM practices.
• Support transition activities and knowledge sharing across teams.

Conocimientos

ITIL aligned environments

Software Asset Management

ServiceNow

Analytical skills

Communication skills

Multi-tasking

Attention to detail

Cross-functional collaboration

Bilingual English/Spanish

Multicultural teams

Educación

Bachelor’s degree in Information Technology or a related field

Herramientas

ServiceNow

Descripción del empleo

WSP in Mexico City is seeking a Software Asset Management Specialist (HUB) to manage high volumes of licensing requests and the lifecycle of software assets. You will collaborate with IT, procurement, and external suppliers to ensure requests are processed efficiently and software usage is optimized across the organization.

This role emphasizes ITIL-aligned operations, cross-functional collaboration, and bilingual communication in English and Spanish.