Global SAP Basis & Operations Leader

Diageo; Ciudad de México; On-site; MXN 1,200,000 - 1,900,000; Full time

Benefits offered by this job

Competitive rewards package

Job summary

Diageo is seeking a Senior SAP Operations professional to provide top-tier operational support across a global SAP landscape. You will ensure system stability, governance compliance, and continuous improvement of SAP services, handling incidents, RCA, and cross-team collaboration.

Role requires 10+ years in SAP operations, deep business process knowledge, and strong English communication. This on-site role is based in Mexico City, with exposure to global SAP programs and transformations.

Qualifications

• 10+ years of SAP operations and support experience.
• Strong understanding of SAP business processes and translating requirements into technical solutions.
• Experience in incident, problem, change, and release management including RCA.

Responsibilities

• Provide senior SAP operational support across a global SAP landscape.
• Lead investigation and resolution of complex SAP incidents with end-to-end RCA.
• Govern SAP integrations and interfaces between SAP and third-party apps.
• Coordinate with cross-functional teams across regions and time zones.

Skills

SAP operations

Incident management

Change management

Release management

Root cause analysis

Business processes understanding

English proficiency

Education

Bachelor's degree in IT/CS/Engineering

Tools

SAP S/4HANA

SAP BTP

SAP Integration Suite

Job description

Diageo is seeking a Senior SAP Operations professional to provide top-tier operational support across a global SAP landscape. You will ensure system stability, governance compliance, and continuous improvement of SAP services, handling incidents, RCA, and cross-team collaboration.

Role requires 10+ years in SAP operations, deep business process knowledge, and strong English communication. This on-site role is based in Mexico City, with exposure to global SAP programs and transformations.