SAP BASIS Operations Senior Specialist

Diageo Mexico SA de CV; Ciudad de México; On-site; MXN 1,200,000 - 1,900,000; Full time

Benefits offered by this job

Competitive rewards package

Job summary

Diageo is seeking a Senior SAP Operations professional to provide top-tier operational support across a global SAP landscape. You will ensure system stability, governance compliance, and continuous improvement of SAP services, handling incidents, RCA, and cross-team collaboration.

Role requires 10+ years in SAP operations, deep business process knowledge, and strong English communication. This on-site role is based in Mexico City, with exposure to global SAP programs and transformations.

Qualifications

• 10+ years of SAP operations and support experience.
• Strong understanding of SAP business processes and translating requirements into technical solutions.
• Experience in incident, problem, change, and release management including RCA.

Responsibilities

• Provide senior SAP operational support across a global SAP landscape.
• Lead investigation and resolution of complex SAP incidents with end-to-end RCA.
• Govern SAP integrations and interfaces between SAP and third-party apps.
• Coordinate with cross-functional teams across regions and time zones.

Skills

SAP operations

Incident management

Change management

Release management

Root cause analysis

Business processes understanding

English proficiency

Education

Bachelor's degree in IT/CS/Engineering

Tools

SAP S/4HANA

SAP BTP

SAP Integration Suite

Job description

About us

With over 200 brands sold in nearly 180 countries, Diageo is home to some of the world’s most iconic drinks. From Johnnie Walker and Guinness to Tanqueray, Smirnoff and Don Julio, we craft brands chosen for life’s moments — from everyday connections to landmark celebrations. Bring your talent, curiosity and ambition, and strive for your personal best alongside people who challenge, support and learn from each other. Together, as one outstanding team, we keep learning, improving and raising the bar for our brands, our business and each other. Join us and play your part in making life’s moments mean a little more.

About the Function

Digital & Technology (D&T) is transforming how Diageo works, from how we source ingredients to how we connect with customers and consumers around the world. This is where data, technology and creativity come together to solve real business challenges and unlock new opportunities. Whether it’s building platforms, using data to drive decisions or shaping digital experiences, the work here has tangible impact across every part of our business. Working as one team, you'll learn, experiment and build on each other's ideas. By staying curious and embracing new ways of working, you'll help shape better outcomes for our business.

About the role

The key objective of this role is to provide senior SAP operational support across a global SAP landscape, ensuring system stability, effective incident and problem management, governance compliance, and continuous improvement of SAP services, integrations, and business-critical processes. The role requires strong techno-functional understanding of SAP business processes, experience supporting complex SAP environments, and the ability to work across business, functional, technical, and integration teams.

Key Accountabilities

Provide senior operational support across the SAP landscape, ensuring system stability, business continuity, performance, and operational excellence. Lead the investigation and resolution of complex SAP incidents, performing end-to-end root cause analysis and driving permanent corrective actions. Act as a senior techno-functional consultant, translating business requirements into scalable technical solutions and supporting project delivery across SAP programs. Manage and govern SAP integrations and interfaces between SAP and third-party applications, ensuring reliability, continuity, and alignment with business needs. Collaborate with business, functional, integration, architecture, and infrastructure teams across multiple regions and time zones to support global SAP operations and strategic initiatives. Support ECC to S/4HANA transformation activities, including dual maintenance, retrofit governance, testing, change control, and operational readiness. Manage SAP change, release, testing, and problem management processes, ensuring appropriate risk assessment, compliance, and production readiness. Ensure compliance with SOX, ITGC, audit, and operational control requirements while maintaining comprehensive technical and operational documentation. Drive continuous improvement, innovation, and adoption of SAP technologies, including SAP BTP, Integration Suite, and other strategic initiatives to enhance platform stability, performance, and business value.

Experience / skills required

10+ years of SAP operations and support experience within complex SAP environments. Strong understanding of SAP business processes and the ability to translate business requirements into effective technical solutions. Proven experience in SAP incident, problem, change, and release management, including production support and root cause analysis (RCA). Experience supporting SAP integrations and interfaces across SAP and third-party applications. Bachelor's degree in Information Technology, Computer Science, Engineering, Data & Analytics, or any related field. B2 or higher English proficiency, with strong verbal and written communication skills.

Preferred Qualifications (Nice to have)

Exposure to SAP S/4HANA transformation initiatives. Familiarity with SAP BTP, SAP Integration Suite, AIF, Fiori, or related SAP technologies. Experience supporting SOX, ITGC, audit, and compliance requirements.

Benefits

We recognize and value performance, offering our people a highly competitive Rewards and Benefits package including:

Flexibility

Flexibility is key to our success. Talk to us about what flexibility means to you, so that you’re supported to manage your wellbeing and balance your priorities from day one.

Employer Culture

Our purpose is crafting iconic drinks chosen for life’s moments. And it’s our people, with their different experiences, perspectives and talents, who make that possible. We value diversity in its broadest sense and want everyone to feel they can belong, contribute and strive for their personal best. You’ll work alongside people with different backgrounds, experiences and perspectives — challenging, supporting and learning from one another as one outstanding team. Together, we’re constantly learning and improving, combining the strength of our people, capabilities and iconic brands to raise the bar, grow and win. Wherever you join us, you’ll have the opportunity to contribute, make an impact and play your part in making life’s moments mean a little more.

Worker Type :Regular Primary Location:Mexico City Additional Locations :Bangalore HO Job Posting Start Date : 2026-11-07