Global Sales Support Operations Specialist - Hybrid

SoftwareOne; Ciudad de México; Hybrid; MXN 300,000 - 540,000; Full time

Benefits offered by this job

Comprehensive health and well-being

Continuous learning and career growth

Performance-based incentives

Flexible and hybrid work models

Job summary

SoftwareOne in Mexico City is seeking a Sales Support Operations Specialist to manage the end-to-end customer journey. You will own requests from intake to resolution, coordinating with Account Managers, Procurement, and Service Delivery Managers to ensure timely follow-up.

In a fast-paced, global environment, you will analyze accounts and data, prioritize work, and build strong relationships with customers and internal stakeholders. Hybrid work schedule with three days in the office.

Qualifications

• Experience in customer operations, Sales Support, Customer Success, or similar customer-facing or operational roles, with exposure to managing processes end-to-end.
• Advanced English (minimum B2).
• Strong customer-facing communication and relationship-building skills.
• Strong analytical skills and confidence working with data, numbers, and reporting.
• Strong organization, prioritization, and time-management skills, with the ability to manage multiple requests in a dynamic environment.
• Technology industry experience is a plus.

Responsibilities

• Manage customer requests end-to-end, from initial intake through follow-up and resolution.
• Take ownership of assigned customer accounts, developing a strong understanding of their business and interactions with SoftwareOne.
• Manage customer communications, including mailbox requests, questions, information requests, quotes, and orders.
• Collaborate with Account Managers, Procurement, Service Delivery Managers, and other stakeholders to coordinate operational activities and resolve customer needs.
• Analyze account and operational data, maintain visibility of key information, and effectively prioritize multiple requests and activities.

Skills

Advanced English (B2)

Customer operations experience

Customer-facing communication

Analytical skills

Time management

Prioritization

Technology industry experience (plus)

Job description

SoftwareOne in Mexico City is seeking a Sales Support Operations Specialist to manage the end-to-end customer journey. You will own requests from intake to resolution, coordinating with Account Managers, Procurement, and Service Delivery Managers to ensure timely follow-up.

In a fast-paced, global environment, you will analyze accounts and data, prioritize work, and build strong relationships with customers and internal stakeholders. Hybrid work schedule with three days in the office.