Global Complaint Management Leader

Johnson Johnson; Ciudad Juárez; Presencial; MXN 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Johnson & Johnson MedTech Electrophysiology is seeking a Senior Manager for the Complaint Handling Unit at the Juárez site. You will oversee the Failure Analysis Lab and complaint processes, ensuring adherence to procedures and regulatory standards while leading a global team focused on timely, accurate data and continuous improvement.

Responsibilities include data integrity, metrics reporting, cross-regional collaboration, and supervision to ensure quality across the complaint lifecycle,

Formación

• Bachelor's degree in Business Administration, Computer Science or Engineering.
• 8–10 years of experience.
• 2–3 years of experience in Quality.
• Bilingual English/Spanish (oral and written) preferred.
• Strong effective communication skills.
• International experience.

Responsabilidades

• Ensure accuracy and completeness of data entry into the global complaint handling system.
• Monitor activities to identify failures that could delay regulatory reporting.
• Collect and communicate system issues to the system administrator and provide resolutions.
• Demonstrates global, multi-regional project leadership and strong communication.
• Generate weekly, monthly, and quarterly metrics reports.
• Chair monthly meetings to review metrics and report to management.

Conocimientos

Quality Management

Global/Multiregional leadership

Oral and written communication

Bilingual: English/Spanish

Educación

Bachelor's degree in Business Administration, Computer Science or Engineering

Herramientas

Global complaint handling system

Descripción del empleo

Johnson & Johnson MedTech Electrophysiology is seeking a Senior Manager for the Complaint Handling Unit at the Juárez site. You will oversee the Failure Analysis Lab and complaint processes, ensuring adherence to procedures and regulatory standards while leading a global team focused on timely, accurate data and continuous improvement.

Responsibilities include data integrity, metrics reporting, cross-regional collaboration, and supervision to ensure quality across the complaint lifecycle,