Global Partner Operations Specialist

MoneyGram; Ciudad de México; Presencial; MXN 600.000 - 850.000; Jornada completa

Descripción de la vacante

MoneyGram in Mexico City is seeking a Partner Account Specialist to manage day-to-day partner operations, maintain accurate partner records, and coordinate with Sales, Compliance, Billing, and Product for a seamless partner experience.

You will handle contract amendments and changes to ownership or banking details, drive process improvements, and ensure regulatory compliance while building strong partner relationships.

Formación

• Bachelor's degree or equivalent work experience.
• 3+ years in operations, partner support, customer success, or account management.
• Strong customer service and relationship management skills.
• Excellent written and verbal communication skills.
• Organizational skills with ability to manage multiple priorities.
• Problem-solving and analytical abilities.
• Experience using CRM/case management systems.

Responsabilidades

• Serve as the primary operational point of contact for an assigned portfolio of partners.
• Provide timely, professional, and proactive support and maintain partner records.
• Process operational changes including ownership, location, banking data, and user access.
• Coordinate contract amendments and commercial changes with Sales, Legal, Compliance, and Finance.
• Manage operational cases from intake through resolution with cross-functional teams.

Conocimientos

Customer service

Relationship management

Communication

Organizational skills

Problem solving

Analytical abilities

CRM systems

Cross-functional collaboration

Educación

Bachelor's degree or equivalent work experience

Herramientas

Salesforce

CRM platforms

Descripción del empleo

MoneyGram in Mexico City is seeking a Partner Account Specialist to manage day-to-day partner operations, maintain accurate partner records, and coordinate with Sales, Compliance, Billing, and Product for a seamless partner experience.

You will handle contract amendments and changes to ownership or banking details, drive process improvements, and ensure regulatory compliance while building strong partner relationships.