Global Network Operations Analyst I

Levi Strauss & Co; Ciudad de México; On-site; MXN 360,000 - 420,000; Full time

Job summary

Levi Strauss & Co. is seeking a Network Operations Analyst I to monitor and support our global network services across offices, distribution centers, data centers, showrooms, and retail locations.

You will perform first-level troubleshooting, manage incidents, and assist with deployment and lifecycle management of switches, wireless APs, SD-WAN, and firewalls, while keeping documentation current.

Qualifications

• 2+ years of experience in Network Operations, Infrastructure Support, Network Support, or a related technical role.
• Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, routing & switching, wireless networking, VPN technologies).
• Experience with monitoring tools, incident management, troubleshooting, and escalation processes.
• Ability to collaborate with global teams, stakeholders, and service providers across regions/time zones.
• Interest in automation and AI-enabled technologies.

Responsibilities

• Monitor global network services and respond to alerts and incidents across corporate, cloud, distribution center, showroom, and retail environments.
• Perform first-level troubleshooting, document findings, and ensure timely escalation and resolution of network issues.
• Support deployment, maintenance, and lifecycle management of network infrastructure (switches, wireless APs, SD-WAN appliances, firewalls).
• Maintain operational documentation, incident records, asset inventories, and knowledge articles.
• Leverage monitoring platforms, automation, and AI-enabled tools to improve operational efficiency and consistency.

Skills

Networking Fundamentals

TCP/IP

DNS

DHCP

VLANs

Routing & Switching

Wireless Networking

VPN Technologies

Monitoring Tools

Incident Management

Collaboration

Automation Interest

AI-enabled Tools

Job description

Levi Strauss & Co. is seeking a Network Operations Analyst I to monitor and support our global network services across offices, distribution centers, data centers, showrooms, and retail locations.

You will perform first-level troubleshooting, manage incidents, and assist with deployment and lifecycle management of switches, wireless APs, SD-WAN, and firewalls, while keeping documentation current.