AI-Powered Global Network Operations Lead

Levi Strauss & Co.

Ciudad de México

On-site

MXN 1,200,000 - 2,000,000

Full time

20 hours ago

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Job summary

Levi Strauss & Co. is seeking a Manager, Global Network Operations to lead a worldwide network operations team spanning offices, distribution centers, data centers, retail stores, showrooms, and cloud environments.

The role emphasizes secure, reliable, and efficient network services with a focus on automation and AI-driven improvements. You will drive incident, change, and problem management, coordinate major incidents, and steer lifecycle management initiatives while collaborating with teams

Qualifications

8+ years of experience in Network Operations, Infrastructure Operations, Network Engineering, or Enterprise IT Operations.
3+ years of people leadership or technical team leadership experience.
Strong expertise in LAN/WAN, Wireless Networks, SD-WAN, VPN, DNS, DHCP, Firewalls.
Experience with ServiceNow or similar ITSM platforms.
Knowledge of network monitoring, operational analytics, automation, and scripting.

Responsibilities

Lead and develop a global Network Operations team.
Drive incident, request, change, and problem management processes.
Coordinate major incident response, root cause analysis, and escalation management.
Support network refreshes, migrations, cloud connectivity initiatives, and lifecycle management activities.
Advance an automation-first and AI-enabled support model.
Monitor operational performance through KPIs, reporting, and continuous improvement initiatives.