Global Logistics and Customer Service Agent

FedEx Express México; Santiago de Querétaro; Presencial; MXN 223.000 - 312.000; Jornada completa

Descripción de la vacante

FedEx Express México is hiring a Global Service Agent in Querétaro to support front-line operations and coordinate with sales, customs, and ramp teams to ensure smooth shipments.

You will perform data entry, monitor shipments, advise customers on required documents, and resolve billing and service issues while maintaining high levels of customer satisfaction and compliance with international shipping regulations.

Formación

• High School Diploma or equivalent.
• Three years of direct customer service experience in international transportation, freight, or brokerage.
• Proficiency in English (TOEIC 450 or equivalent).
• Knowledge of mainframe, PC systems, and web-based applications.
• Excellent communication and analytical skills.
• Ability to complete training and adapt to multiple shifts.

Responsabilidades

• Maintain control of export cargo and support sales, customs, and ramp operations.
• Identify service issues and coordinate resolutions with stakeholders.
• Provide customers with required documents and scheduling/booking support.
• Act as liaison among sales, customers, brokers, and authorities to ensure delivery.

Conocimientos

Customer service

English proficiency

Analytical skills

Communication skills

Training capability

Educación

High School Degree/Equivalent

Herramientas

COSMOS

KIAC

VISA

CHEERS

FAMIS

CAGE

AMBASSADOR

Descripción del empleo

FedEx Express México is hiring a Global Service Agent in Querétaro to support front-line operations and coordinate with sales, customs, and ramp teams to ensure smooth shipments.

You will perform data entry, monitor shipments, advise customers on required documents, and resolve billing and service issues while maintaining high levels of customer satisfaction and compliance with international shipping regulations.