Bilingual Global Customer Support Advocate

Nir Yu; Monterrey; Presencial; MXN 240.000 - 360.000; Jornada completa

Descripción de la vacante

Nir Yu in Monterrey, Mexico is seeking enthusiastic, customer-focused individuals to join an international support team. You will handle inquiries via phone, email, and chat and assist customers across your language region.

The role emphasizes solving problems quickly, maintaining records, and collaborating with internal teams to ensure smooth experiences. Fluency in English and Spanish and prior service experience in software or hardware support are highly valued.

Formación

• Fluent in English and Spanish.
• Experience in customer service, ideally in software or hardware support.
• Strong communication and problem-solving skills.

Responsabilidades

• Deliver outstanding customer service via phone, email, and chat.
• Support customers in your assigned country/language region.
• Troubleshoot issues and provide timely, effective solutions.
• Collaborate with internal teams to ensure smooth customer experiences.
• Maintain accurate records and follow up on customer interactions.

Conocimientos

Bilingual EN/ES

Customer service

Communication

Problem solving

Independence

Descripción del empleo

Nir Yu in Monterrey, Mexico is seeking enthusiastic, customer-focused individuals to join an international support team. You will handle inquiries via phone, email, and chat and assist customers across your language region.

The role emphasizes solving problems quickly, maintaining records, and collaborating with internal teams to ensure smooth experiences. Fluency in English and Spanish and prior service experience in software or hardware support are highly valued.