Global Hybrid Customer Support Consultant

SimCorp; Ciudad de México; Híbrido; MXN 300.000 - 420.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid workplace model

Extra vacation days

Professional development support

Descripción de la vacante

SimCorp is seeking a Customer Support Consultant (IC3) in Mexico City to deliver day-to-day client assistance, resolve issues, and ensure high levels of client satisfaction. The role involves handling technical inquiries, coordinating with product and customer success teams, and maintaining accurate ticket records as you contribute to process improvements.

You will join a global FinTech leader that values development, collaboration, and delivering meaningful outcomes for its prestigious

Formación

• 1-3 years of experience in customer support or a client-facing service role.
• Fluent English (spoken and written).
• Strong problem-solving and multi-tasking abilities.

Responsabilidades

• Assist in the resolution of client service requests; address issues in a timely manner.
• Provide basic technical support for SimCorp products and services.
• Coordinate with internal teams to ensure efficient service delivery and maintain records.
• Monitor open tickets and ensure SLA adherence; escalate as needed.
• Document solutions and contribute to knowledge base; participate in training.

Conocimientos

customer support

Educación

Bachelors degree in business/finance/IT or related

Descripción del empleo

SimCorp is seeking a Customer Support Consultant (IC3) in Mexico City to deliver day-to-day client assistance, resolve issues, and ensure high levels of client satisfaction. The role involves handling technical inquiries, coordinating with product and customer success teams, and maintaining accurate ticket records as you contribute to process improvements.

You will join a global FinTech leader that values development, collaboration, and delivering meaningful outcomes for its prestigious