Global HR Process Architect & Transformation Lead

Kraft Heinz, Inc.; Ciudad de México; On-site; MXN 900,000 - 1,350,000; Full time

Job summary

Kraft Heinz, Inc. in Mexico City seeks an HR Global Process Expert to lead end-to-end People Business Services design, governance, and optimization across regions.

This senior role aligns HR centers of excellence, technology, and operations to ensure scalable, compliant processes and a superior employee experience. Responsibilities include owning SOPs, process maps, governance, and driving digital transformation with a focus on automation, standardization, and data-driven improvement across the

Qualifications

• 5–8 years of experience in HR operations, PBS, GBS, or shared services.
• Experience designing and standardizing end-to-end HR processes, SOPs, process maps, controls, and governance routines.
• Experience supporting HR transformation, centralization, scope transitions, or operating model changes.
• Experience using operational data to assess process performance, identify risks and bottlenecks, and prioritize improvement opportunities.
• Experience partnering with HR Centers of Excellence, HR Business Partners, HR Technology, GBS operations, and regional teams in a global environment.

Responsibilities

• Own the design, documentation, and continuous improvement of end-to-end PBS processes.
• Develop and maintain global SOPs, process maps, and governance frameworks.
• Drive standardization, automation, and digital roadmap initiatives with HR Tech and Operations.
• Partner with COEs, BPs, and leadership to translate requirements into scalable processes.
• Lead workshops and change initiatives to embed best practices across regions.

Skills

HR Process Knowledge

Process Improvement

Digital, Data, and AI

Transformation and Change

Collaboration and Communication

Education

Bachelor’s degree in HR / BA /Eng / Ops

Tools

HR platforms

Workflow tools

Process mining

Automation/AI tools

Job description

Kraft Heinz, Inc. in Mexico City seeks an HR Global Process Expert to lead end-to-end People Business Services design, governance, and optimization across regions.

This senior role aligns HR centers of excellence, technology, and operations to ensure scalable, compliant processes and a superior employee experience. Responsibilities include owning SOPs, process maps, governance, and driving digital transformation with a focus on automation, standardization, and data-driven improvement across the