Global HR & EOR Strategist for Americas

Justworks; Ciudad de México; On-site; MXN 813,000 - 1,016,000; Full time

Benefits offered by this job

Total Rewards

Job summary

Justworks in Mexico City is seeking an International Consultant to guide complex cross-border HR issues for our international customers. You will be the trusted advisor on jurisdictional nuances, international benefits strategy, and regulatory compliance, working with Legal, Product, and Customer Success teams.

You will lead strategic conversations, mitigate risk, and help customers maximize Justworks’ global offerings while maintaining total compliance.

Qualifications

• 8+ years of experience in a customer‑facing international HR role, ideally with deep expertise in the EOR space.
• Proven track record of managing strategic conversations and complex global customer HR scenarios.
• Excellent communication, problem‑solving, and consultative skills, with the ability to convey complex concepts clearly.
• Knowledge of HR technology and international employment compliance across the Americas (LATAM, Canada, etc)
• Comfortable collaborating with multiple internal stakeholders to drive customer outcomes.
• Exposure to multiple countries/regions is a plus.
• Familiarity with JIRA, Zendesk, and Notion is a plus.
• Multilingual fluency is a plus.

Responsibilities

• Serve as the definitive subject matter expert for EOR services across the Americas, maintaining deep knowledge of varying regulatory environments.
• Act as the primary advisor for complex international compliance requirements in the Americas, providing strategic recommendations on cross-border employment nuances, terminations, and local labor standards to mitigate global risk.
• Partner with Legal, Product, and Operations to interpret global industry trends and regulatory shifts, directly influencing international product-market fit and go-to-market strategies.
• Partner with Customer Success to manage high‑value accounts, addressing sophisticated, Americas‑specific needs that require advanced jurisdictional expertise.
• Act as the final point of internal escalation for inquiries that cross into complex compliance or high‑liability HR territory, such as intricate leave scenarios and country‑specific benefits in the Americas.
• Proactively identify EOR expansion and upsell opportunities, guiding customers through the strategic complexities of entering and scaling in new international markets.
• Drive retention and growth of existing customer base through an education‑based approach.
• Translate complex international regulations and processes into clear, actionable guidance for customers and internal partners.
• Operate independently while contributing to team knowledge and scaling best practices across the organization.
• Utilize deep global knowledge to advise customers on legally sensitive and region‑specific paths forward.
• Serve as the voice of the specialized customer to ensure Justworks’ international infrastructure meets the needs of complex, multinational organizations.
• Other duties as needed based on departmental/organizational needs.

Skills

International HR

Strategic conversations

Communication

HR tech

Cross-border compliance

Collaboration

JIRA

Zendesk

Notion

Multilingual

Tools

JIRA

Zendesk

Notion

Job description

Justworks in Mexico City is seeking an International Consultant to guide complex cross-border HR issues for our international customers. You will be the trusted advisor on jurisdictional nuances, international benefits strategy, and regulatory compliance, working with Legal, Product, and Customer Success teams.

You will lead strategic conversations, mitigate risk, and help customers maximize Justworks’ global offerings while maintaining total compliance.