Global Customer Support & Export Coordinator

Ingredion Incorporated; Región Centro; On-site; MXN 300,000 - 460,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Job summary

Ingredion is seeking an International Customer Support Specialist to ensure a seamless order-to-delivery experience for our international customers by supporting order management, export execution, documentation, and cross-functional collaboration.

The role requires 2–4 years in customer support or logistics, experience with SAP, Salesforce, and EDI, and a focus on accuracy, communication, and timely shipments. This is a remote position based in Mexico with Guadalajara as the location reference.

Qualifications

• Bachelor’s Degree preferred.
• 2–4 years of experience in customer support, logistics, export operations, or order management.
• Experience with SAP, Salesforce, EDI, or similar business systems.
• Knowledge of international shipping, export documentation, and logistics processes is preferred.
• Strong organizational, communication, and analytical skills.

Responsibilities

• Process international customer orders accurately using SAP and Salesforce.
• Support customers with inquiries related to order status, shipment updates, delivery timing, and documentation.
• Resolve routine order discrepancies, delivery concerns, and basic customer complaints.
• Prepare export documentation, including commercial invoices, packing lists, and bill of lading instructions.
• Coordinate routine international shipments with freight forwarders, brokers, and logistics providers.
• Track shipments and proactively elevate delays, documentation gaps, or non-standard requirements.
• Maintain accurate customer, order, and shipment data while ensuring compliance with export procedures and record retention requirements.
• Participate in continuous improvement initiatives and support daily operational service levels.

Skills

Organizational skills

Communication skills

Analytical skills

Education

Bachelor’s degree

Tools

SAP

Salesforce

EDI

Job description

Ingredion is seeking an International Customer Support Specialist to ensure a seamless order-to-delivery experience for our international customers by supporting order management, export execution, documentation, and cross-functional collaboration.

The role requires 2–4 years in customer support or logistics, experience with SAP, Salesforce, and EDI, and a focus on accuracy, communication, and timely shipments. This is a remote position based in Mexico with Guadalajara as the location reference.