Global Customer Quality Engineer — Cross‑Site Impact

Molex; El Salto; Presencial; MXN 420.000 - 660.000; Jornada completa

Descripción de la vacante

Molex is seeking a Customer Quality Engineer (CQE) to act as the primary quality liaison between Molex, customers, contract manufacturers, suppliers, and internal teams. You will lead customer quality communications, coordinate global quality improvement initiatives, and drive timely resolution of customer concerns through structured problem-solving and cross-functional collaboration.

You will work with DSS Quality, review data, participate in audits, and travel to customer sites to support

Formación

• Bachelor's degree in Engineering, Business, or a related discipline.
• Minimum 2 years of experience in Customer Quality, Quality Engineering, Supplier Quality, or related quality function in manufacturing.
• Experience working in cross-functional teams to drive quality improvements and resolve customer concerns.
• Experience conducting root cause analysis and implementing corrective actions.
• Knowledge of quality tools and methodologies such as 8D, 5 Why, Fishbone, CAPA, and structured problem solving.
• Ability to communicate effectively with customers and internal stakeholders across different functions and locations.
• Advanced English proficiency for global meetings and interactions.
• Ability and willingness to travel up to approximately 40% within Mexico and the United States.

Responsabilidades

• Serve as the primary point of contact for customer quality concerns and quality notifications.
• Coordinate quality activities and communications between customers, contract manufacturers, suppliers, and Molex manufacturing sites.
• Review quality data and ensure accurate information is communicated to customers and internal stakeholders.
• Evaluate and provide feedback on 8D reports, corrective actions, and root cause investigations prior to customer submission.
• Lead the coordination and closure of customer quality notifications and change management activities.
• Facilitate cross-functional problem-solving involving Quality, Manufacturing, Engineering, Supply Chain, and Sales teams.
• Drive timely resolution of customer concerns through root cause analysis and corrective action implementation.
• Schedule and conduct quality review meetings with customers, contract manufacturers, suppliers, and internal teams.
• Coordinate product and process qualification activities for new products and engineering changes.
• Support global quality improvement initiatives and alignment of quality practices across Molex facilities.
• Participate in customer audits, system audits, and proactive quality reviews.
• Travel to customer, contract manufacturer, and Molex locations to support issue resolution and relationship building.

Conocimientos

Cross-functional teamwork

Root cause analysis

Structured problem solving

Effective communication

Project management

Educación

Bachelor's degree in Engineering, Business, or related field

Herramientas

SAP

Descripción del empleo

Molex is seeking a Customer Quality Engineer (CQE) to act as the primary quality liaison between Molex, customers, contract manufacturers, suppliers, and internal teams. You will lead customer quality communications, coordinate global quality improvement initiatives, and drive timely resolution of customer concerns through structured problem-solving and cross-functional collaboration.

You will work with DSS Quality, review data, participate in audits, and travel to customer sites to support