Customer Quality Engineer

Flint Hills Resources; Región Sur; On-site; MXN 480,000 - 620,000; Full time

Job summary

Molex, a Koch company, is seeking a Customer Quality Engineer to act as the primary technical interface with customers, driving containment, root-cause analysis and corrective actions. You will support continuous improvement across manufacturing operations while ensuring compliance with automotive quality standards.

You will lead cross-functional teams, manage audits, and maintain Core Tools like APQP, PPAP, MSA, FMEA, and Control Plans, collaborating with production and engineering to prevent

Qualifications

• Bachelor’s degree in Industrial/Mechanical/Manufacturing/Mechatronics engineering.
• Experience in automotive manufacturing quality.
• Experience in Customer Quality or customer-facing quality functions.
• Experience leading problem-solving using the 8D methodology.
• Professional English proficiency for international meetings.

Responsibilities

• Lead customer complaint investigations and containment activities.
• Coordinate cross-functional teams through 8D problem-solving processes.
• Apply Structured Problem Solving (SPS) to identify root causes and corrective actions.
• Serve as the technical contact for domestic and international customers.
• Analyze quality data and develop improvement plans based on statistics.
• Ensure compliance with IATF 16949 and VDA standards.
• Participate in audits and support Core Tools (APQP, PPAP, MSA, FMEA, Control Plans).
• Lead Lean continuous improvement initiatives on the manufacturing floor.
• Monitor customer quality metrics and scorecards.
• Perform statistical validation of root causes and corrective actions.
• Collaborate with production to resolve on-floor quality issues.
• Promote defect prevention through Six Sigma and Red X.
• Lead customer review meetings and present solutions.
• Collaborate to implement action plans with internal and external stakeholders.

Skills

8D problem-solving

Cross-functional collaboration

Analytical thinking

Communication

Education

Engineering degree (Industrial/Mechanical/Manufacturing/Mechatronics)

Tools

SAP

ERP systems

Job description

As a Customer Quality Engineer, you will serve as the primary technical interface between customers and the organization, ensuring customer satisfaction through effective complaint management, structured problem-solving, corrective actions, and continuous improvement initiatives. You will play a key role in driving quality excellence across manufacturing operations while supporting compliance with automotive quality standards.

Our Team

You will join the Quality team and collaborate closely with Manufacturing, Engineering, Operations, and customer-facing stakeholders. In this role, you will lead cross-functional efforts to resolve quality concerns, improve processes, and strengthen customer relationships while supporting a culture of operational excellence.

What You Will Do

• Lead customer complaint investigations and containment activities.
• Drive and coordinate cross-functional teams through effective 8D problem-solving processes.
• Utilize Structured Problem Solving (SPS) methodologies to identify root causes and implement sustainable corrective actions.
• Serve as the primary technical contact for domestic and international customers.
• Analyze quality performance data and develop improvement plans based on statistical analysis.
• Ensure compliance with IATF 16949 requirements and VDA standards.
• Participate in internal, customer, and certification audits.
• Support the implementation and maintenance of Core Tools, including APQP, PPAP, MSA, FMEA, and Control Plans.
• Lead continuous improvement initiatives using Lean Manufacturing principles.
• Monitor customer quality metrics, scorecards, and performance indicators.
• Perform statistical analysis to validate root causes and corrective action effectiveness.
• Partner closely with production teams to identify and resolve quality issues on the manufacturing floor.
• Promote defect prevention through Six Sigma and Red X methodologies.
• Lead customer review meetings and communicate technical solutions effectively.
• Collaborate with internal teams and customers to negotiate and implement successful action plans.

Who You Are

• Bachelor's degree in Industrial Engineering, Mechanical Engineering, Manufacturing Engineering, Mechatronics Engineering, or a related technical discipline.
• Experience in Quality within an automotive manufacturing environment.
• Experience in Customer Quality or direct customer-facing quality functions.
• Experience leading problem-solving activities using the 8D methodology.
• Professional English proficiency with the ability to lead technical meetings and prepare reports and presentations for international customers.
• Strong analytical, communication, and problem-solving skills.

What Will Put You Ahead

• Experience with SAP or other ERP systems.
• Internal Auditor certification in IATF 16949 and/or VDA 6.3.

Who We Are

As a Koch company, Molex is a globally recognized provider of electronic solutions, enabling innovation in industries ranging from automotive to healthcare. We design and manufacture critical connectivity solutions that improve lives.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.