Customer Quality Engineer - Lead 8D & Quality Excellence

Flint Hills Resources; Región Sur; On-site; MXN 480,000 - 620,000; Full time

Job summary

Molex, a Koch company, is seeking a Customer Quality Engineer to act as the primary technical interface with customers, driving containment, root-cause analysis and corrective actions. You will support continuous improvement across manufacturing operations while ensuring compliance with automotive quality standards.

You will lead cross-functional teams, manage audits, and maintain Core Tools like APQP, PPAP, MSA, FMEA, and Control Plans, collaborating with production and engineering to prevent

Qualifications

• Bachelor’s degree in Industrial/Mechanical/Manufacturing/Mechatronics engineering.
• Experience in automotive manufacturing quality.
• Experience in Customer Quality or customer-facing quality functions.
• Experience leading problem-solving using the 8D methodology.
• Professional English proficiency for international meetings.

Responsibilities

• Lead customer complaint investigations and containment activities.
• Coordinate cross-functional teams through 8D problem-solving processes.
• Apply Structured Problem Solving (SPS) to identify root causes and corrective actions.
• Serve as the technical contact for domestic and international customers.
• Analyze quality data and develop improvement plans based on statistics.
• Ensure compliance with IATF 16949 and VDA standards.
• Participate in audits and support Core Tools (APQP, PPAP, MSA, FMEA, Control Plans).
• Lead Lean continuous improvement initiatives on the manufacturing floor.
• Monitor customer quality metrics and scorecards.
• Perform statistical validation of root causes and corrective actions.
• Collaborate with production to resolve on-floor quality issues.
• Promote defect prevention through Six Sigma and Red X.
• Lead customer review meetings and present solutions.
• Collaborate to implement action plans with internal and external stakeholders.

Skills

8D problem-solving

Cross-functional collaboration

Analytical thinking

Communication

Education

Engineering degree (Industrial/Mechanical/Manufacturing/Mechatronics)

Tools

SAP

ERP systems

Job description

Molex, a Koch company, is seeking a Customer Quality Engineer to act as the primary technical interface with customers, driving containment, root-cause analysis and corrective actions. You will support continuous improvement across manufacturing operations while ensuring compliance with automotive quality standards.

You will lead cross-functional teams, manage audits, and maintain Core Tools like APQP, PPAP, MSA, FMEA, and Control Plans, collaborating with production and engineering to prevent