Global Customer Operations Specialist - Portuguese

HP; Tlaquepaque; On-site; MXN 450,000 - 650,000; Full time

Job summary

HP is seeking a Sales Operations professional in Mexico to enhance customer experience and manage a range of queries. You will work closely with cross-functional teams to resolve issues, track performance metrics, and support process improvements across all customer touchpoints.

Ideal candidates hold a 4-year degree in business or related field and have 2–4 years' experience in CRM or customer experience roles. Portuguese language skills are required for this position.

Qualifications

• Bachelor's degree in business or related field.
• 2–4 years of work experience in CRM, customer experience management, account management, or related field.

Responsibilities

• Handle and resolve moderately complex customer issues with timely, satisfactory solutions.
• Communicate proactively with customers and channel partners about orders, delivery status, and issues.
• Maintain detailed records of customer interactions and resolutions for reporting and reference.
• Help develop strategies to improve customer retention and satisfaction across touchpoints.
• Collaborate with cross-functional teams to resolve issues and improve processes.

Skills

Effective Communication

Results Orientation

Learning Agility

Digital Fluency

Customer Centricity

Education

Bachelor's degree or higher in Business/Related field

Job description

HP is seeking a Sales Operations professional in Mexico to enhance customer experience and manage a range of queries. You will work closely with cross-functional teams to resolve issues, track performance metrics, and support process improvements across all customer touchpoints.

Ideal candidates hold a 4-year degree in business or related field and have 2–4 years' experience in CRM or customer experience roles. Portuguese language skills are required for this position.