Global Customer Operations Specialist

HP; Las Fuentes; Vor Ort; MXN 300.000 - 420.000; Vollzeit

Zusammenfassung

HP is seeking a Customer Operations professional in Mexico to improve customer experience and handle a variety of issues while collaborating with cross-functional teams. The role tracks performance metrics, contributes to training and policy adherence, and supports continuous process improvements to ensure satisfaction and retention.

The position emphasizes building strong relationships with customers and channel partners, collecting feedback, and generating regular management reports on KPIs

Qualifikationen

• Bachelor's or graduate degree in a relevant field.
• 2-4 years in CRM, customer service, or customer experience management.

Aufgaben

• Handles and resolves a variety of moderately complex customer issues ensuring timely and satisfactory solutions.
• Maintains clear, proactive, and timely communication with customers and channel partners regarding order and delivery status and inquiries.
• Maintains detailed records of customer interactions and issue resolution for reporting and future reference.
• Supports in developing strategies to enhance customer retention, loyalty, and satisfaction, ensuring a positive customer experience across touchpoints.
• Collaborates with cross-functional teams to facilitate efficient issue resolution and process improvements.

Kenntnisse

Effective Communication

Results Orientation

Learning Agility

Digital Fluency

Customer Centricity

Ausbildung

Four-year or Graduate Degree in Business Administration, Economics, Sales, Marketing

2-4 years experience in CRM or customer service

Jobbeschreibung

HP is seeking a Customer Operations professional in Mexico to improve customer experience and handle a variety of issues while collaborating with cross-functional teams. The role tracks performance metrics, contributes to training and policy adherence, and supports continuous process improvements to ensure satisfaction and retention.

The position emphasizes building strong relationships with customers and channel partners, collecting feedback, and generating regular management reports on KPIs