Customer Operations Global Account

Hewlett Packard Co.; Tlaquepaque; Híbrido; MXN 420.000 - 540.000; Jornada completa

Descripción de la vacante

Hewlett Packard Co. in Tlaquepaque, Mexico, is seeking a Sales Operations professional focused on enhancing customer experience and resolving diverse issues through collaboration with cross-functional teams.

You will uphold detailed records, monitor order and delivery status, and drive improvements in processes and retention. The role requires 2-4 years in CRM or customer service, a four-year or graduate degree, and proficiency in Portuguese.

Formación

• Four-year or Graduate Degree in Business Administration, Economics, Sales, Marketing, or related discipline.
• Typically 2-4 years of work experience in CRM, customer service, account management, or related field.
• Portuguese language proficiency required.

Responsabilidades

• Handles a range of moderately complex customer issues with timely solutions.
• Maintains proactive communication with customers and channel partners on orders, delivery, and inquiries.
• Maintains detailed records of interactions and resolutions for reporting.
• Contributes to strategies to improve customer retention and satisfaction at all touchpoints.
• Collaborates with cross-functional teams to resolve issues and improve processes.
• Collects and analyzes customer feedback to identify trends and improvement areas.
• Maintains relationships with vendors and channel partners for smooth collaboration.
• Ensures compliance with policies and legal requirements in customer engagement.
• Participates in ongoing training to stay updated on industry trends and technologies.
• Generates reports on KPIs, customer satisfaction, and issue resolution for management.

Conocimientos

Portuguese required

CRM experience

Customer experience

Educación

Bachelor’s degree or higher in Business/related

Descripción del empleo

## Customer Operations Global AccountApply: Tlaquepaque, Jalisco, Mexico: Full time: Posted Today: End Date: November 6, 2026 (9 days left to apply): 3170187Customer Operations Global Account**Description -****Job Summary** • This role is responsible for improving the customer experience and handling a variety of issues and concerns while working closely with cross-functional teams. The role maintains positive customer relationships, gathers and analyzes feedback, and tracks key performance metrics to share insights with the management. The role participates in training, adheres to policies and procedures, and contributes to process improvements to ensure customer satisfaction and retention. **Responsibilities** • Handles and resolves a variety of moderately complex customer issues ensuring timely and satisfactory solutions. • Maintains clear, proactive, and timely communication with customers and channel partners regarding order and delivery status, as well as updates on any issues or inquiries. • Maintains detailed records of customer interactions, support activities, and issue resolution, ensuring accuracy and completeness for reporting and future reference. • Supports in developing strategies to enhance customer retention, loyalty, and satisfaction, ensuring a positive customer experience at all touchpoints. • Collaborates effectively with cross-functional teams to facilitate efficient issue resolution, process improvements, and a seamless customer experience. • Collects and analyzes customer feedback to identify trends, pain points, and areas for improvement in products, services, and processes, and provides feedback to relevant teams. • Maintains relationships with vendors and channel partners, ensuring smooth collaboration and effective communication to meet customer needs. • Ensures adherence to organizational policies and procedures related to customer engagement and support activities, including compliance with legal requirements. • Participates in ongoing training and development programs to stay updated on industry trends, best practices, and emerging technologies. • Generates regular reports on key performance metrics, customer satisfaction, and issue resolution effectiveness to management and relevant stakeholders. **Education & Experience Recommended** • Four-year or Graduate Degree in Business Administration, Economics, Sales, Marketing, or any other related discipline or commensurate work experience or demonstrated competence. • Typically has 2-4 years of work experience, preferably in customer relationship management (CRM), customer service, customer experience management, account management, or a related field or an advanced degree with little or no work experience.Portuguese required **Preferred Certifications** • Certified Sales Operations Professional (CSOP) **Knowledge & Skills** NA **Cross-Org Skills** • Effective Communication • Results Orientation • Learning Agility • Digital Fluency • Customer Centricity **Impact & Scope** • Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input. **Complexity** • Responds to routine issues within established guidelines. **Disclaimer** • This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.**Job -**Sales Operations**Schedule -**Full time**Shift -**No shift premium (Mexico)**Travel -****Relocation -**No**Equal Opportunity Employer (EEO) -**HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal\"