Global Customer Experience Supervisor

Ensambles Hyson, S.A. de C.V.; Tijuana; Presencial; MXN 857.000 - 1.371.000; Jornada completa

Descripción de la vacante

Rain Bird is seeking a Customer Service Supervisor to lead a global distributor-facing team, overseeing order entry, billing, ERP processes, and logistics. The role emphasizes data-driven reporting, coaching, and process improvements to elevate customer satisfaction across domestic and international channels.

The ideal candidate has a Bachelor's degree, 2–4 years of supervisory experience, and strong English communication. Travel within the United States may be required.

Formación

• Bachelor’s degree in business administration or related field.
• Excellent English communication skills, written and spoken.
• Strong organizational skills with multiple priorities.
• 2–4 years leading order entry and call center ops for US customers.
• Experience with ERP systems, preferably Oracle.
• Willingness to travel in the United States.

Responsabilidades

• Lead and develop a customer service team supporting distributors and customers.
• Set performance goals and provide coaching to staff.
• Improve processes to reduce delays and raise satisfaction.
• Oversee returns, account adjustments, and issue resolution.
• Recruit, onboard, and train staff.
• Develop and maintain call center policies and guidelines.
• Manage payroll activities and annual reviews.
• Plan workforce to meet business needs.
• Manage special projects end-to-end.
• Prepare and present service performance reports.
• Ensure training and onboarding programs for new hires.
• Support Oracle system processes and data integrity.

Conocimientos

Leadership

Customer service

Communication

Organization

Travel readiness

Analytical skills

Educación

Bachelor's degree in business administration or related field

Master's degree in Marketing / MIS / MBA or related field

Herramientas

Oracle ERP

PeopleSoft

Microsoft Office

PowerBI

Descripción del empleo

Rain Bird is seeking a Customer Service Supervisor to lead a global distributor-facing team, overseeing order entry, billing, ERP processes, and logistics. The role emphasizes data-driven reporting, coaching, and process improvements to elevate customer satisfaction across domestic and international channels.

The ideal candidate has a Bachelor's degree, 2–4 years of supervisory experience, and strong English communication. Travel within the United States may be required.