Customer Service & Operations Leader

Prattwhitney; Mexicali; Presencial; MXN 900.000 - 1.200.000; Jornada completa

Descripción de la vacante

Collins Aerospace seeks a Customer Service Manager to lead the finished goods support team and drive end‑to‑end order fulfillment in SAP. You will coach staff, schedule coverage, and ensure high customer satisfaction while advancing continuous improvement initiatives across the organization.

The role requires a university degree with at least 8 years of experience, including 5+ years in a leadership position, and hands-on ERP/SAP SD expertise. Fluency in English is essential.

Formación

• Usually requires a university degree with 8+ years of relevant experience.
• Minimum 5 years in a leadership or management role with direct reports.
• Hands-on ERP experience, especially SAP SD, and strong customer escalations resolution.

Responsabilidades

• Lead finished goods customer support team and ensure meeting response metrics.
• Schedule team coverage and manage order fulfillment processes in SAP.
• Conduct root cause analysis and implement corrective actions.
• Coordinate cross-functional collaboration and report to senior leadership.

Conocimientos

Leadership

Customer service management

Root cause analysis

English communication

Educación

University degree

Herramientas

SAP SD

CRM systems

Descripción del empleo

Collins Aerospace seeks a Customer Service Manager to lead the finished goods support team and drive end‑to‑end order fulfillment in SAP. You will coach staff, schedule coverage, and ensure high customer satisfaction while advancing continuous improvement initiatives across the organization.

The role requires a university degree with at least 8 years of experience, including 5+ years in a leadership position, and hands-on ERP/SAP SD expertise. Fluency in English is essential.