Global Collections Specialist

DoorDash Mexico; Ciudad de México; In loco; MXN 360.000 - 540.000; Tempo pieno

Descrizione del lavoro

DoorDash Mexico is seeking a Collections Analyst to manage a large portfolio of international accounts, pursuing past-due invoices via email and phone. You will communicate in English, resolve payment delays, and forecast cash collections with accuracy.

The role requires accounting basics, experience with high-volume accounts, and strong Excel/Sheets skills. You will collaborate with Billing, Accounting, and Sales to resolve issues and meet KPIs in a fast-paced environment.

Competenze

• Previous experience in collections for international accounts.
• Strong written and spoken English, with experience conducting collection conversations and correspondence in English.
• Experience managing a high volume of customer accounts.
• Basic knowledge of accounting principles and accounts receivable, including invoices, credit memos, payment application, taxes and account reconciliation.
• Experience preparing cash collection forecasts and tracking payment commitments.
• Proficiency in Excel or Google Sheets.
• Strong organizational, analytical, negotiation, and problem-solving skills.
• A results-driven mindset and demonstrated ability to meet strict KPIs.
• Ability to work effectively under pressure while maintaining accuracy and professional customer service.

Mansioni

• Manage a large portfolio of international customers and follow up on past-due invoices through email and phone.
• Communicate professionally in English to resolve payment delays, negotiate payment commitments, and maintain strong customer relationships.
• Review account statements, reconcile balances, and investigate payment discrepancies, unapplied payments, and billing disputes.
• Prepare and update cash collection forecasts based on customer commitments, payment history, and account risks.
• Meet established KPIs for collections, past-due reduction, follow-up activity, and forecast accuracy.
• Maintain accurate records of collection efforts, payment commitments, and account status.
• Partner with Billing, Accounting, Sales, and other internal teams to resolve issues affecting payment.
• Identify and escape accounts at risk, broken payment commitments, and unresolved disputes.

Conoscenze

International collections

English communication

High-volume accounts

Accounting basics

Cash collection forecasting

Excel/Google Sheets

Organizational skills

Analytical skills

Negotiation

Problem-solving

KPIs

Attention to pressure

Strumenti

NetSuite

HighRadius

Accounting systems

Descrizione del lavoro

DoorDash Mexico is seeking a Collections Analyst to manage a large portfolio of international accounts, pursuing past-due invoices via email and phone. You will communicate in English, resolve payment delays, and forecast cash collections with accuracy.

The role requires accounting basics, experience with high-volume accounts, and strong Excel/Sheets skills. You will collaborate with Billing, Accounting, and Sales to resolve issues and meet KPIs in a fast-paced environment.