Global Collections Analyst

DoorDash, Inc.; Ciudad de México; Híbrido; MXN 420 000 - 650 000; Tempo integral

Resumo da oferta

DoorDash, Inc. in Mexico City is seeking a Collections Analyst to manage a high-volume portfolio of international accounts, pursue overdue payments, and improve cash collection forecasts.

You will collaborate with Billing, Accounting, and Sales to resolve discrepancies, negotiate payment commitments, and help meet KPIs for collections and forecast accuracy in a fast-paced environment.

Qualificações

• Experience in collections for international accounts.
• Strong written and spoken English communication for collections.
• Experience managing a high volume of customer accounts.
• Basic knowledge of accounting principles and accounts receivable processes.
• Experience preparing cash collection forecasts and tracking commitments.
• Proficiency in Excel or Google Sheets.
• Strong organizational, analytical, negotiation and problem-solving skills.
• Ability to meet KPIs under pressure.

Responsabilidades

• Manage a large portfolio of international customers and follow up on past-due invoices via email and phone.
• Communicate professionally in English to resolve payment delays and negotiate commitments.
• Review account statements, reconcile balances, investigate discrepancies, unapplied payments, and disputes.
• Prepare and update cash collection forecasts based on commitments and history.
• Meet KPIs for collections, past-due reduction, follow-up activity, and forecast accuracy.
• Maintain accurate records of collection efforts and status; collaborate with Billing, Accounting, and Sales to resolve issues.

Conhecimentos

International collections

English proficiency

High-volume accounts management

Accounting basics

Cash collection forecasts

Excel/Google Sheets

Analytical skills

Negotiation

Problem solving

KPI driven

Ferramentas

NetSuite

HighRadius

Descrição da oferta de emprego

DoorDash, Inc. in Mexico City is seeking a Collections Analyst to manage a high-volume portfolio of international accounts, pursue overdue payments, and improve cash collection forecasts.

You will collaborate with Billing, Accounting, and Sales to resolve discrepancies, negotiate payment commitments, and help meet KPIs for collections and forecast accuracy in a fast-paced environment.