Global Collections & Cash Forecasting Analyst

Doordash-Mexico; Ciudad de México; On-site; MXN 350,000 - 550,000; Full time

Job summary

DoorDash is seeking a Collections Analyst to manage a high-volume portfolio of international customer accounts. You will focus on collecting outstanding balances, resolving payment issues, and preparing cash collection forecasts while meeting tight performance targets.

The role requires fluent English, basic accounting knowledge, strong Excel skills, and the ability to work under pressure with cross-functional teams across countries.

Qualifications

• Experience collecting from international accounts.
• Fluent written and spoken English.
• Experience managing a high volume of accounts.
• Basic accounting knowledge: receivables, invoices, credits.
• Experience forecasting cash collections.
• Proficient in Excel or Google Sheets.
• Strong organizational, analytical, negotiation, and problem-solving skills.
• Results-driven with KPI focus.
• Ability to work under pressure.

Responsibilities

• Manage a large portfolio of international customers and follow up on past-due invoices.
• Communicate in English to resolve payment delays and negotiate commitments.
• Review account statements, reconcile balances, and investigate discrepancies.
• Prepare and update cash collection forecasts based on commitments and history.
• Meet KPIs for collections, past-due reduction, follow-up activity, and forecast accuracy.
• Maintain accurate records of collection efforts and account status.
• Collaborate with Billing, Accounting, Sales and other teams to resolve payment issues.
• Identify at-risk accounts and unresolved disputes.

Skills

Account management

Negotiation

Analytical thinking

Excel/Google Sheets

Tools

NetSuite

HighRadius

Job description

DoorDash is seeking a Collections Analyst to manage a high-volume portfolio of international customer accounts. You will focus on collecting outstanding balances, resolving payment issues, and preparing cash collection forecasts while meeting tight performance targets.

The role requires fluent English, basic accounting knowledge, strong Excel skills, and the ability to work under pressure with cross-functional teams across countries.