Global Call Center Specialist — Elevate Customer Experience

GraceMark Solutions; Jalisco; Presencial; MXN 134.000 - 201.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Above-Law Benefits

Descripción de la vacante

GraceMark Solutions is seeking a Call Center Agent – Customer Support to join our global team. You will handle inbound and outbound calls, assist with appointments and service requests, and document interactions in internal systems.

The role requires a Bachelor's degree and proven customer service or call center experience, plus strong verbal and written communication, multitasking, and a professional, patient attitude.

Formación

• Bachelor's degree required in any field.
• Experience in customer service or call center.
• Strong verbal and written communication skills.
• Customer-focused and professional attitude.
• Strong problem-solving and multitasking abilities.
• Comfortable working with multiple computer systems.
• Healthcare or patient support experience is a plus, but not required.

Responsabilidades

• Handle inbound and outbound calls professionally and efficiently.
• Assist customers with appointments, inquiries, and service requests.
• Resolve customer concerns while maintaining a positive experience.
• Accurately document customer interactions using internal systems.
• Collaborate with internal teams to resolve issues.
• Meet quality, productivity, and service-level goals.

Conocimientos

Customer service

Communication

Multitasking

Problem-solving

Educación

Bachelor's degree

Herramientas

CRM software

Descripción del empleo

GraceMark Solutions is seeking a Call Center Agent – Customer Support to join our global team. You will handle inbound and outbound calls, assist with appointments and service requests, and document interactions in internal systems.

The role requires a Bachelor's degree and proven customer service or call center experience, plus strong verbal and written communication, multitasking, and a professional, patient attitude.