Payments Call Center Specialist - Customer Care & Support

GraceMark Solutions; Región Centro; Presencial; MXN 198.000 - 237.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Relocation support

Annual bonus

Benefits above minimum

Descripción de la vacante

GraceMark Solutions is hiring a Call Center Specialist in Guadalajara to handle high-volume inbound calls related to payment inquiries, transactions, and account questions. You will ensure a professional customer experience while adhering to security and privacy standards.

Ideal candidates have strong communication skills, experience in fintech or financial services, and the ability to multitask across multiple systems.

Formación

• Experience in customer service, call center, banking, or fintech environments preferred.
• Excellent verbal and written communication skills.
• Ability to multitask across multiple applications and systems.

Responsabilidades

• Handle high-volume inbound calls and provide an excellent customer experience.
• Assist customers with payment-related inquiries, transactions, billing questions, and account issues.
• Support customers with payment processing, transaction status, refunds, disputes, and failed or declined payments.
• Verify customer and transaction information accurately while following security procedures.
• Investigate payment issues, troubleshoot problems, and provide effective resolutions.
• Explain payment processes, policies, fees, and options clearly and professionally.
• Accurately document customer interactions using CRM and payment systems.
• Coordinate with internal teams, payment processors, merchants, and stakeholders to resolve issues.
• Follow call center procedures, quality standards, and confidentiality requirements.

Conocimientos

Customer service

Call center

Fintech

Financial services

Data privacy

Herramientas

CRM

Payment processing

Banking systems

Descripción del empleo

GraceMark Solutions is hiring a Call Center Specialist in Guadalajara to handle high-volume inbound calls related to payment inquiries, transactions, and account questions. You will ensure a professional customer experience while adhering to security and privacy standards.

Ideal candidates have strong communication skills, experience in fintech or financial services, and the ability to multitask across multiple systems.