HMO-Customer Service Representative

Support Services Group; Hermosillo; Presencial; MXN 201.000 - 312.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary structure

Paid training and career growth

Food vouchers

Performance-based incentives

Positive and supportive team

Descripción de la vacante

Support Services Group in Hermosillo, Mexico is seeking a Customer Service Representative to join our on-site call center team and deliver outstanding support to customers. You will handle inquiries, resolve issues, and document interactions while meeting performance targets in a fast-paced setting.

Ideal candidates will have strong English skills, prior call center experience, and the ability to multitask across multiple systems.

Formación

• Must work onsite
• Advanced English level (written and spoken)
• Previous customer service or call center experience preferred
• Ability to multitask and navigate multiple systems
• Problem-solving skills with a customer-first mindset
• Comfortable working with call scripts and performance targets

Responsabilidades

• Handle inbound/outbound customer calls with professionalism and empathy
• Provide accurate information and solutions to customer inquiries
• Resolve complaints and elevate issues when necessary
• Document interactions and update customer records in the system
• Meet performance metrics, including call quality and response time
• Maintain a positive and professional attitude in a fast-paced environment

Conocimientos

Advanced English

Customer service

Multitasking

Problem solving

Call scripts

Performance targets

Herramientas

CRM systems

Descripción del empleo

We are looking for a Customer Service Representative to join our dynamic call center team! In this role, you will be the first point of contact for customers, providing outstanding support, answering inquiries, and resolving issues efficiently. If you have excellent communication skills and enjoy helping people, we’d love to hear from you!

Responsibilities:

• Handle inbound/outbound customer calls with professionalism and empathy
• Provide accurate information and solutions to customer inquiries
• Resolve complaints and elevate issues when necessary
• Document interactions and update customer records in the system
• Meet performance metrics, including call quality and response time
• Maintain a positive and professional attitude in a fast-paced environment

Qualifications:

• Must work onsite
• Advanced English level (written and spoken)
• Previous customer service or call center experience preferred
• Ability to multitask and navigate multiple systems
• Problem-solving skills with a customer-first mindset
• Comfortable working with call scripts and performance targets

Benefits:

• Competitive salary structure
• Paid training and career growth opportunities
• Food vouchers to support daily expenses
• Performance-based incentives
• Positive and supportive team environment

Join Support Services Group, where we foster a culture of growth, support, and empowerment. We value individuals who are dedicated to providing outstanding service while enjoying their work environment. If you are enthusiastic about sales, customer service, and working in a multicultural setting,