Gestor de Éxito del Cliente — Crecimiento y Retención

Placements24; Culiacán; Sur place; MXN 480 000 - 720 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Health, dental, and vision insurance

Professional growth opportunities

Generous paid time off

Employee discounts

Résumé du poste

Placements24 in Culiacán, Sinaloa, seeks a proactive Gestor de Éxito del Cliente to drive client outcomes and foster lasting partnerships. You will advocate for clients, guide them through our products, and identify growth opportunities within a dynamic team.

You will manage a portfolio, develop tailored success plans, conduct check-ins and business reviews, monitor health metrics, and educate clients on features to maximize ROI. Fluency in Spanish is required.

Qualifications

• Proven experience in Customer Success, Account Management, or a similar client-facing role.
• Deep understanding of customer lifecycle management and retention strategies.
• Exceptional communication, negotiation, and interpersonal skills in Spanish.
• Demonstrated ability to build and maintain long-term, trusted relationships with clients.
• Strong analytical skills to interpret data and derive actionable insights.
• Proficiency with CRM software and customer success platforms.
• Ability to manage multiple client relationships simultaneously and prioritize effectively.

Responsabilités

• Manage a portfolio of clients, ensuring their successful adoption and ongoing utilization of our products/services.
• Develop and execute tailored success plans that align with client business objectives.
• Conduct regular check-ins and strategic business reviews with clients to assess progress and identify new opportunities.
• Proactively monitor client health and engagement metrics, intervening to mitigate churn risk.
• Serve as the main point of contact for clients, addressing inquiries and resolving issues effectively.
• Educate clients on new features and best practices to maximize their ROI.
• Gather client feedback and provide insights to product and sales teams for continuous improvement.
• Foster strong relationships built on trust and mutual success.

Connaissances

Customer success

Account management

Client relationship management

Spanish communication

Negotiation

Analytical skills

Interpersonal skills

CRM software

Outils

CRM software

Customer success platforms

Description du poste

Placements24 in Culiacán, Sinaloa, seeks a proactive Gestor de Éxito del Cliente to drive client outcomes and foster lasting partnerships. You will advocate for clients, guide them through our products, and identify growth opportunities within a dynamic team.

You will manage a portfolio, develop tailored success plans, conduct check-ins and business reviews, monitor health metrics, and educate clients on features to maximize ROI. Fluency in Spanish is required.