Gestor de Éxito del Cliente

Placements24; Culiacán; On-site; MXN 480,000 - 720,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, and vision insurance

Professional growth opportunities

Generous paid time off

Employee discounts

Job summary

Placements24 in Culiacán, Sinaloa, seeks a proactive Gestor de Éxito del Cliente to drive client outcomes and foster lasting partnerships. You will advocate for clients, guide them through our products, and identify growth opportunities within a dynamic team.

You will manage a portfolio, develop tailored success plans, conduct check-ins and business reviews, monitor health metrics, and educate clients on features to maximize ROI. Fluency in Spanish is required.

Qualifications

• Proven experience in Customer Success, Account Management, or a similar client-facing role.
• Deep understanding of customer lifecycle management and retention strategies.
• Exceptional communication, negotiation, and interpersonal skills in Spanish.
• Demonstrated ability to build and maintain long-term, trusted relationships with clients.
• Strong analytical skills to interpret data and derive actionable insights.
• Proficiency with CRM software and customer success platforms.
• Ability to manage multiple client relationships simultaneously and prioritize effectively.

Responsibilities

• Manage a portfolio of clients, ensuring their successful adoption and ongoing utilization of our products/services.
• Develop and execute tailored success plans that align with client business objectives.
• Conduct regular check-ins and strategic business reviews with clients to assess progress and identify new opportunities.
• Proactively monitor client health and engagement metrics, intervening to mitigate churn risk.
• Serve as the main point of contact for clients, addressing inquiries and resolving issues effectively.
• Educate clients on new features and best practices to maximize their ROI.
• Gather client feedback and provide insights to product and sales teams for continuous improvement.
• Foster strong relationships built on trust and mutual success.

Skills

Customer success

Account management

Client relationship management

Spanish communication

Negotiation

Analytical skills

Interpersonal skills

CRM software

Tools

CRM software

Customer success platforms

Job description

About the Role

Our client is seeking a proactive and results-driven Gestor de Éxito del Cliente to join their team in Culiacán, Sinaloa . This role is fundamental in ensuring our clients achieve their desired outcomes through our products and services, thereby fostering strong partnerships and driving customer loyalty. You will act as the primary advocate for your clients, guiding them through their journey with our company and identifying opportunities for growth. This is an excellent opportunity for a client-focused professional to make a significant impact within a company that values employee development and client satisfaction. You will collaborate with a motivated team in a dynamic work setting.

Key Responsibilities

• Manage a portfolio of clients, ensuring their successful adoption and ongoing utilization of our products/services.
• Develop and execute tailored success plans that align with client business objectives.
• Conduct regular check-ins and strategic business reviews with clients to assess progress and identify new opportunities.
• Proactively monitor client health and engagement metrics, intervening to mitigate churn risk.
• Serve as the main point of contact for clients, addressing inquiries and resolving issues effectively.
• Educate clients on new features and best practices to maximize their ROI.
• Gather client feedback and provide insights to product and sales teams for continuous improvement.
• Foster strong relationships built on trust and mutual success.

Requirements

• Proven experience in Customer Success, Account Management, or a similar client-facing role.
• Deep understanding of customer lifecycle management and retention strategies.
• Exceptional communication, negotiation, and interpersonal skills in Spanish.
• Demonstrated ability to build and maintain long-term, trusted relationships with clients.
• Strong analytical skills to interpret data and derive actionable insights.
• Proficiency with CRM software and customer success platforms.
• Ability to manage multiple client relationships simultaneously and prioritize effectively.
• Proactive, solution-oriented mindset with a passion for client advocacy.
• Must be located in Culiacán, Sinaloa .

Benefits

• Competitive salary and significant performance-based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• Ample opportunities for professional growth and skill development.
• A collaborative and supportive company culture.
• Employee discounts on company products and services.
• Generous paid time off and holidays.