Gerente de Tienda Física y Digital

Placements24; Tijuana; Hybrid; MXN 400,000 - 620,000; Full time

Benefits offered by this job

Health insurance

Hybrid work arrangement

Professional development

Job summary

WhatJobs Direct seeks an experienced Gerente de Tienda Física y Digital to lead our Tijuana storefront and digital channels. You will bridge in-store operations with e-commerce, driving sales, optimizing inventory, and mentoring a team of retail associates.

This hybrid role requires strong leadership and a strategic mindset to deliver a seamless omnichannel customer experience. You will collaborate with multiple departments to implement sales initiatives, monitor performance, and maintain high

Qualifications

• Bachelor's degree in Business Administration, Marketing, or related field.
• Proven experience managing brick-and-mortar and e-commerce operations.
• Strong leadership and motivational skills.
• Excellent communication and customer service orientation.

Responsibilities

• Oversee day-to-day store operations and staff performance.
• Develop strategies to drive sales in physical and online channels.
• Manage inventory, stock levels, and order fulfillment.
• Ensure exceptional customer service standards.
• Implement visual merchandising to enhance store appeal and drive traffic.
• Analyze sales data to identify trends and opportunities.
• Collaborate with marketing on omnichannel promotions.
• Train staff to improve product knowledge and selling skills.

Skills

Leadership

Retail management

Sales strategy

Team management

Data analysis

Customer service

Education

Bachelor's degree in Business/Marketing or related field

Tools

POS software

Inventory management systems

Job description

About the Role

Our client, WhatJobs Direct, is seeking an experienced and forward-thinking Gerente de Tienda Física y Digital to oversee operations in Tijuana, Baja California, MX . This is a pivotal role that bridges the gap between our physical retail presence and our expanding e-commerce platform. The ideal candidate will possess a strong understanding of both traditional retail management and digital sales strategies. You will be responsible for driving sales, managing inventory, leading a team of retail associates, and ensuring a seamless omnichannel customer experience. This hybrid role requires a strategic mindset, exceptional leadership skills, and the ability to adapt to evolving market demands. You will work closely with various departments to implement sales initiatives, optimize online and in-store customer journeys, and maintain high operational standards. We are looking for a results-driven individual who can inspire their team and contribute significantly to the company's growth across all channels.

Key Responsibilities

• Oversee day-to-day operations of the retail store, including staff management, scheduling, and performance evaluation.
• Develop and execute strategies to drive sales growth in both physical and online channels.
• Manage inventory levels, including ordering, receiving, and stock control, to minimize stockouts and overstock situations.
• Ensure exceptional customer service standards are met and exceeded.
• Implement and monitor visual merchandising standards to create an appealing store environment.
• Analyze sales data and performance metrics to identify trends and opportunities for improvement.
• Collaborate with the marketing team on promotional activities and campaigns for both online and offline channels.
• Manage online order fulfillment and ensure timely delivery to customers.
• Train and develop store staff to enhance their product knowledge and sales skills.
• Maintain a safe and organized store environment, adhering to all company policies and procedures.

Requirements

• Proven experience in retail management, with a strong understanding of both brick-and-mortar and e-commerce operations.
• Demonstrated success in driving sales and achieving revenue targets.
• Excellent leadership, team management, and motivational skills.
• Strong analytical and problem-solving abilities, with proficiency in sales data analysis.
• Experience with inventory management systems and Point of Sale (POS) software.
• Knowledge of digital marketing and e-commerce platforms is essential.
• Exceptional customer service orientation and communication skills.
• Ability to work a flexible schedule, including weekends and evenings, as needed.
• Bachelor's degree in Business Administration, Marketing, or a related field is preferred.

Benefits

• This position offers a competitive salary with performance-based bonuses and potential profit sharing.
• Employees benefit from a hybrid work arrangement, offering flexibility between store operations and remote administrative tasks.
• Our client provides comprehensive health insurance and other benefits.
• Opportunities for professional development and career advancement within a growing retail organization are significant.
• Team-building activities and a positive work culture are emphasized.
• This role provides a unique opportunity to blend physical retail expertise with digital innovation.