Gerente de Operaciones de Servicios Sociales

Placements24; Monterrey; Híbrido; MXN 900.000 - 1.300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive base salary

Bonus potential

Health, dental, and vision insurance

Professional development and training

Hybrid work model

Descripción de la vacante

Placements24 seeks an experienced Operations Services Manager to oversee multiple social service programs in Monterrey, NL. The role combines on-site leadership with remote flexibility to optimize operations and service delivery.

The candidate will manage budgets, lead a dedicated team, ensure regulatory compliance, and drive improvements that expand impact in the Monterrey region.

Formación

• Master's degree in a relevant field.
• 7+ years of progressive experience in operations management.
• Proven track record in budget management and strategic planning.
• Experience leading teams and driving process improvements.
• Knowledge of regulatory compliance in social services.

Responsabilidades

• Oversee day-to-day operations of social service programs.
• Develop and implement operational strategies to improve efficiency.
• Manage departmental budgets and monitor expenditures.
• Lead and mentor program staff to foster high performance.
• Ensure compliance with local, state, and federal regulations.
• Build relationships with community partners and stakeholders.
• Implement quality assurance measures to uphold standards.
• Utilize technology and resources to enhance operations.
• Prepare regular performance reports for senior leadership.

Conocimientos

Project management

Leadership

Budget management

Regulatory compliance

Data analysis

Educación

Master's degree in Public Administration, Business Administration, Social Work, or related field

Herramientas

Project management software

Descripción del empleo

About the Role

Our client, a distinguished organization operating within the social services sector , is seeking an accomplished and strategic Operations Services Manager . This key leadership role will oversee the efficient and effective delivery of a wide range of social programs and services throughout the vibrant city of Monterrey, Nuevo León . The successful candidate will be responsible for optimizing operational processes, managing budgets, leading a dedicated team, and ensuring compliance with all relevant regulations. This is a hybrid role, requiring a blend of on-site presence to manage team activities and direct service delivery, with flexibility for remote work. We are looking for a candidate with a strong background in operational management, a deep understanding of the non-profit landscape, and a passion for driving positive social impact. This position is critical for enhancing the reach and effectiveness of our client's services in the Monterrey area and plays a pivotal role in the organization's mission. The ideal professional will demonstrate exceptional leadership, strategic thinking, and a commitment to operational excellence within the social services field.

Key Responsibilities

• Oversee the day-to-day operations of various social service programs, ensuring seamless service delivery.
• Develop and implement operational strategies to improve efficiency, effectiveness, and client satisfaction.
• Manage departmental budgets, monitor expenditures, and ensure fiscal responsibility.
• Lead, mentor, and manage a team of program staff, fostering a collaborative and high-performance culture.
• Ensure compliance with all local, state, and federal regulations pertaining to social services.
• Develop and maintain strong relationships with community partners, stakeholders, and funding agencies.
• Implement and monitor quality assurance measures to uphold service standards.
• Oversee the utilization of technology and resources to enhance operational capabilities.
• Prepare regular operational reports for senior leadership, highlighting key performance indicators and areas for improvement.

Requirements

• Master's degree in Public Administration, Business Administration, Social Work, or a related field.
• Minimum of 7 years of progressive experience in operations management, preferably within the social services or non-profit sector.
• Proven track record in budget management, strategic planning, and process improvement.
• Demonstrated leadership experience with the ability to motivate and manage teams effectively.
• In-depth knowledge of regulatory compliance and quality standards in the social services industry.
• Excellent communication, interpersonal, and problem-solving skills.
• Experience working in a hybrid work environment, demonstrating adaptability and strong organizational skills.
• Familiarity with the Monterrey, Nuevo León service landscape is a plus.
• Proficiency in relevant software, including project management and data analysis tools.

Benefits

• This hybrid role offers a competitive base salary and a performance-based bonus.
• Our client provides a comprehensive benefits package, including health, dental, and vision insurance.
• Opportunities for professional development and leadership training are provided.
• The flexible hybrid model allows for a balance between in-office collaboration and remote work.
• Join a mission-driven organization committed to making a significant positive impact in Monterrey, Nuevo León through excellence in social services operations.