Gerente de Operaciones de Refugio de Emergencia

Placements24; Torreón; Hybrid; MXN 480,000 - 640,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Remote-friendly work arrangement

Professional development opportunities

Generous paid time off

Retirement savings plan

Job summary

Placements24 is seeking a Gerente de Operaciones de Refugio de Emergencia to oversee daily shelter operations from a remote-first setting. The role includes supervising staff, managing resources, coordinating with external agencies, and ensuring compliance and safety across facilities in Torreón, Coahuila, MX.

Occasional on-site visits may be required. The ideal candidate has a bachelor’s degree in a related field, 5+ years of operations leadership in shelter or similar settings, and strong

Qualifications

• Bachelor's degree in Social Work, Public Administration, Non-profit Management or related field.
• Minimum 5 years in operations management, preferably in shelter or residential settings.
• Proven leadership and staff supervision experience.
• Strong budgeting and resource management skills.

Responsibilities

• Oversee daily shelter operations and ensure safety, cleanliness, and welcoming environments.
• Supervise staff including scheduling, training, and performance reviews.
• Coordinate intake and discharge processes for residents.
• Maintain inventory of supplies, food, and equipment.
• Develop emergency protocols and safety procedures.
• Liaise with external agencies to connect residents with resources.
• Ensure regulatory compliance and data reporting accuracy.
• Respond to crises and participate in program improvements.

Skills

Leadership

Organization

Budget management

Data management

Crisis management

Staff supervision

Communication

Education

Bachelor's degree in Social Work

Bachelor's degree in Public Administration

Bachelor's degree in Non-profit Management

Tools

Reporting software

Data management systems

Job description

About the Role

Our client is seeking a highly organized and dedicated Gerente de Operaciones de Refugio de Emergencia to manage the day-to-day functions of their critical facilities in Torreón, Coahuila, MX . This role is essential for ensuring the safety, efficiency, and compassionate delivery of services to individuals and families utilizing emergency shelter. You will be responsible for overseeing staff, managing resources, coordinating services with external agencies, and ensuring compliance with operational standards. This position is designed as a remote-first role, allowing for comprehensive oversight and coordination of operational aspects from a distance, with the possibility of occasional on-site visits as needed. The successful candidate will demonstrate strong leadership, problem-solving skills, and a deep commitment to serving vulnerable populations.

Key Responsibilities

• Oversee all aspects of daily shelter operations, ensuring a safe, clean, and welcoming environment for residents.
• Manage and supervise shelter staff, including scheduling, training, and performance evaluation.
• Coordinate the intake and discharge process for residents, ensuring timely and efficient service.
• Manage shelter inventory, including supplies, food, and equipment, ensuring adequate stock levels.
• Develop and implement emergency protocols and safety procedures.
• Liaise with external agencies and service providers to connect residents with necessary resources such as healthcare, employment services, and housing.
• Maintain accurate records of resident stays, services provided, and operational data.
• Ensure compliance with all relevant health, safety, and licensing regulations.
• Respond to and manage any crises or emergencies that arise within the shelter.
• Contribute to the development and implementation of program improvements and strategic initiatives.

Requirements

• Bachelor's degree in Social Work, Public Administration, Non-profit Management, or a related field.
• Minimum of 5 years of experience in operations management, preferably within a shelter, residential facility, or similar service environment.
• Proven experience in staff supervision and team leadership.
• Strong understanding of the challenges faced by individuals experiencing homelessness.
• Excellent organizational, problem-solving, and decision-making skills.
• Ability to manage budgets and resources effectively.
• Proficiency in data management and reporting systems.
• Strong communication and interpersonal skills, with the ability to interact effectively with diverse populations.
• Experience in crisis management and de-escalation techniques.
• Commitment to working in a remote-first environment with occasional site visits to Torreón, Coahuila, MX .

Benefits

We offer a competitive salary and a comprehensive benefits package including health, dental, and vision insurance. The remote nature of this position provides exceptional flexibility and work-life balance. Opportunities for professional development and training in emergency management and social services are available. You will play a vital role in providing essential support to individuals in need and be part of a dedicated team committed to making a difference. Generous paid time off and a retirement savings plan are included.