Director(a) de Operaciones de Servicios Sociales Virtuales

Placements24; Morelia; Hybride; MXN 1 000 000 - 2 000 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

Home office budget

Professional development

Résumé du poste

Placements24 is seeking an experienced Director of Operations for Virtual Social Services. This fully remote role oversees operational efficiency, tech infrastructure, and service quality across virtual programs.

The ideal candidate has a strong operations background in social services, with experience managing remote teams and ensuring data privacy. The position offers a competitive salary and a comprehensive benefits package for remote staff.

Qualifications

• Master's degree in Business Administration, Public Administration, Information Technology, Social Work, or a related field.
• Minimum of 8 years of operations management experience, with 3–5 years in digital or remote service delivery.
• Proven experience in social services or healthcare, with emphasis on client confidentiality.
• Experience managing technology platforms, software implementation, and IT infrastructure.
• Strong financial acumen and experience managing significant budgets.
• Excellent leadership and communication skills for managing a remote workforce.
• Fluency in Spanish and English for cross-cultural coordination.

Responsabilités

• Lead day-to-day operations of all virtual social service programs.
• Develop and implement strategies to optimize service delivery and workflows for remote platforms.
• Oversee selection, implementation, and management of technology solutions for virtual delivery.
• Ensure compliance with data privacy regulations and security of client information.
• Manage operational budgets, monitor expenditures, and identify cost-saving opportunities.
• Develop and track KPIs to measure efficiency, satisfaction, and impact.
• Lead, mentor, and develop a dispersed remote team of staff.
• Collaborate with program teams to integrate new virtual services and tech.
• Establish and maintain relationships with vendors and partners.
• Drive continuous improvement based on data and feedback.

Formation

Master's degree in Business Administration, Public Administration, Information Technology, Social Work, or a related field

Description du poste

About the Role

Our client, a forward-thinking organization at the forefront of digital social service delivery, is seeking an experienced and strategic Director(a) de Operaciones de Servicios Sociales Virtuales . This is a fully remote position, allowing you to leverage your expertise from anywhere. The role is responsible for overseeing the operational efficiency, technological infrastructure, and service quality of all virtual social support programs. The ideal candidate will have a robust background in operations management, a deep understanding of digital platforms, and significant experience within the social services sector. You will lead a dispersed team, drive innovation in remote service delivery, and ensure our client provides accessible, effective, and high-quality support to individuals and families across various regions. This role is pivotal in scaling our client's impact through innovative virtual solutions.

Key Responsibilities

• Lead and manage the day-to-day operations of all virtual social service programs.
• Develop and implement strategies to optimize service delivery, user experience, and operational workflows for remote platforms.
• Oversee the selection, implementation, and management of technology solutions for virtual service delivery (e.g., telehealth platforms, CRM systems, communication tools).
• Ensure compliance with data privacy regulations (e.g., GDPR, HIPAA equivalent) and maintain the security of client information across all digital channels.
• Manage operational budgets, monitor expenditures, and identify cost‑saving opportunities without compromising service quality.
• Develop and track key performance indicators (KPIs) to measure operational efficiency, client satisfaction, and program impact.
• Lead, mentor, and develop a diverse, remote‑based team of operational and support staff.
• Collaborate with program development teams to ensure seamless integration of new virtual services and technologies.
• Establish and maintain strong relationships with technology vendors and external partners.
• Drive continuous improvement initiatives based on data analysis, client feedback, and emerging best practices in virtual service delivery.

Requirements

• Master's degree in Business Administration, Public Administration, Information Technology, Social Work, or a related field.
• Minimum of 8 years of experience in operations management, with at least 3-5 years focused on digital or remote service delivery.
• Proven experience in the social services or healthcare sector, with a strong understanding of client confidentiality and ethical considerations.
• Demonstrated expertise in managing technology platforms, software implementation, and IT infrastructure.
• Strong financial acumen and experience managing significant operational budgets.
• Excellent leadership, team‑building, and communication skills, with the ability to manage a remote workforce effectively.
• Strategic thinker with strong analytical and problem‑solving capabilities.
• Familiarity with relevant data privacy and security regulations.
• Ability to work effectively in a fast‑paced, dynamic, and remote environment.
• Fluency in Spanish and English is required for effective communication across diverse teams and stakeholder groups.

Benefits

Our client offers a highly competitive salary and an exceptional benefits package designed for a remote workforce. This includes comprehensive health, dental, and vision insurance, a generous retirement savings plan, and significant paid time off. We provide a substantial budget for home office setup and ongoing professional development, including access to online courses, certifications, and industry conferences. Employees benefit from a flexible and autonomous work environment, promoting a healthy work‑life balance. Join a pioneering organization that is shaping the future of social services delivery, making a profound impact on a national or international scale from the convenience of your home. We value innovation, collaboration, and well‑being.