Director(a) de Servicios para Personas sin Hogar

Placements24; Santiago de Querétaro; Hybrid; MXN 900,000 - 1,300,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Remote work with flexible schedule

Professional development and training

Generous paid time off

Retirement savings plan

Job summary

Placements24 seeks a visionary Director of Services for People Experiencing Homelessness to lead strategic direction and operations in Querétaro. You will oversee programs, budgets, and a diverse team while building partnerships with government, NGOs, and local businesses.

This senior role combines remote work with deep local engagement, advancing policy advocacy, data-driven evaluation, and compassionate service delivery to help individuals regain stability.

Qualifications

• Master's degree in Social Work, Public Administration, Urban Planning, or a related field.
• 10+ years of progressive leadership experience in social services.
• 5+ years in homelessness or housing services.
• Fundraising, grant writing, and budget management experience.
• Leadership, communication, and stakeholder engagement skills.
• Experience managing remote teams.
• Fluency in Spanish and English.

Responsibilities

• Develop and implement strategic plans for comprehensive services addressing homelessness, including shelter, housing assistance, and support programs.
• Oversee the daily operations of all programs, ensuring efficient and effective service delivery.
• Manage program budgets, secure funding through grants and fundraising, and ensure financial sustainability.
• Lead, mentor, and supervise a team of program managers, staff, and volunteers.
• Build and maintain strong collaborative relationships with government agencies, non-profit organizations, community leaders, and businesses.
• Advocate for policies and resources that support individuals experiencing homelessness at local, regional, and national levels.
• Develop and implement data collection and evaluation systems to measure program impact and inform strategic decisions.
• Ensure compliance with all relevant regulations, standards, and best practices in homelessness services.
• Represent the organization publicly, acting as a key spokesperson and thought leader on issues related to homelessness.
• Foster a culture of compassion, innovation, and continuous improvement within the organization.

Skills

Leadership

Strategy

Fundraising

Budget management

Communication

Policy advocacy

Remote teams

Bilingual

Education

Master's degree in Social Work, Public Administration, Urban Planning or related field

Job description

About the Role

Our client is seeking a visionary and experienced Director(a) de Servicios para Personas sin Hogar to lead their critical initiatives in Querétaro City, Querétaro, MX . This senior leadership position is responsible for the strategic direction, operational management, and overall success of programs designed to assist individuals experiencing homelessness. You will oversee a dedicated team, manage budgets, foster community partnerships, and advocate for policy changes to address the root causes of homelessness. This is a fully remote role, offering the flexibility to manage operations and lead outreach efforts from anywhere, while maintaining a strong connection to the local community needs. The ideal candidate possesses exceptional leadership skills, a deep understanding of homelessness issues, and a passion for social justice.

Key Responsibilities

• Develop and implement strategic plans for comprehensive services addressing homelessness, including shelter, housing assistance, and support programs.
• Oversee the daily operations of all programs, ensuring efficient and effective service delivery.
• Manage program budgets, secure funding through grants and fundraising, and ensure financial sustainability.
• Lead, mentor, and supervise a team of program managers, staff, and volunteers.
• Build and maintain strong collaborative relationships with government agencies, non-profit organizations, community leaders, and businesses.
• Advocate for policies and resources that support individuals experiencing homelessness at local, regional, and national levels.
• Develop and implement data collection and evaluation systems to measure program impact and inform strategic decisions.
• Ensure compliance with all relevant regulations, standards, and best practices in homelessness services.
• Represent the organization publicly, acting as a key spokesperson and thought leader on issues related to homelessness.
• Foster a culture of compassion, innovation, and continuous improvement within the organization.

Requirements

• Master's degree in Social Work, Public Administration, Urban Planning, or a related field.
• Minimum of 10 years of progressive leadership experience in social services, with at least 5 years specifically focused on homelessness or housing services.
• Proven track record in strategic planning, program development, and operational management.
• Demonstrated success in fundraising, grant writing, and budget management for non-profit organizations.
• Exceptional leadership, communication, and interpersonal skills, with the ability to inspire and motivate teams and stakeholders.
• Deep understanding of the complexities of homelessness, including its causes and effective solutions.
• Strong advocacy skills and experience working with policymakers.
• Experience in managing remote teams and operations is a plus.
• Knowledge of the specific challenges and resources within Querétaro City, Querétaro, MX is highly valued.
• Fluency in Spanish and English is required.

Benefits

• We offer a highly competitive salary and an extensive benefits package, including premium health, dental, and vision insurance.
• As a remote position, you will benefit from the flexibility and autonomy to manage your work effectively from home.
• Opportunities for extensive professional development, including leadership training and conference participation, are provided.
• You will lead a mission-driven organization making a significant impact on a critical social issue.
• Generous paid time off and a robust retirement savings plan are included.