GBS HR Business Partner

Barry Callebaut Group; San Pedro Garza García; On-site; MXN 1,000,000 - 1,600,000; Full time

Job summary

Barry Callebaut Group seeks an HRBP Sr Manager to lead people strategies, governance and talent initiatives for the GBS Mexico Hub, supporting ~220+ employees. You will partner with senior leaders to drive organizational effectiveness, workforce planning and change management in a multicultural setting.

The role emphasizes HR governance, employee engagement and collaboration with Compensation & Benefits to attract and retain talent, with up to 20% travel.

Qualifications

• Bachelor's degree in HR, Labor Law, Psychology or a related field.
• 10+ years HR experience, ideally in a BPO/SSC or similar environment.
• Strong knowledge of labor law and HR operations.
• Experience supporting business leaders and managing HR initiatives in a dynamic, multicultural environment.
• Project management and change management capabilities.
• Strong business acumen, analytical thinking and problem-solving skills.
• Excellent communication, stakeholder management and relationship-building skills.
• Fluent English, both written and spoken.
• Proficiency with Microsoft Office; SuccessFactors experience is an advantage.
• Willingness to travel up to 20%.

Responsibilities

• Lead the HRBP function for the GBS Mexico Hub, aligning people strategies with business needs.
• Partner with senior leaders to drive talent management, performance, and workforce planning.
• Advise on employee relations, organizational design and change management.
• Leverage analytics to identify risks and performance improvement actions.
• Sponsor local and global HR programs, policies and transformation initiatives.

Skills

Fluent English

Project management

Change management

Stakeholder management

Analytical thinking

Problem solving

Education

Bachelor's degree in HR / Labor Law / Psychology

Tools

Microsoft Office

SuccessFactors

Job description

About The Role

The HRBP Sr Manager leads and manages the people, processes and HR agenda for the GBS Mexico Hub. This role partners closely with local, regional and global leaders to deliver people strategies, organizational effectiveness initiatives and talent programs that support business objectives. Acting as a trusted advisor, the role drives change management, employee engagement, workforce planning and HR governance while supporting approximately 220+ employees.

Key Responsibilities Include

• Lead the end-to-end employee lifecycle, including onboarding, engagement, retention, succession planning and offboarding activities.
• Partner with senior leaders and the GBS Leadership Team to align people strategies with business priorities and workforce plans.
• Drive talent management processes including performance management, succession planning, talent reviews and leadership development.
• Support organizational effectiveness, culture and employee engagement initiatives across the GBS organization.
• Advise leaders on employee relations, organizational design, change management and complex workforce decisions.
• Leverage people analytics and workforce insights to identify risks, opportunities and performance improvement actions.
• Sponsor the implementation of local and global HR programs, policies and transformation initiatives.
• Strengthen employer branding and employee value proposition initiatives to attract and retain talent.
• Ensure governance, compliance and data integrity across HR systems, records and processes.
• Partner with Compensation and Benefits teams on reward programs that support attraction, retention and business growth.

About You

• Bachelor's degree in Human Resources , Labor Law, Psychology or a related field; postgraduate HR qualification required/preferred as specified.
• 10+ years of Human Resources experience, ideally within a BPO, Shared Services Center (SSC) or similar environment.
• Strong practical knowledge of labor law and HR operations.
• Experience supporting business leaders and managing HR initiatives in a dynamic, multicultural environment.
• Project management and change management capabilities.
• Strong business acumen, analytical thinking and problem-solving skills.
• Excellent communication, stakeholder management and relationship-building skills.
• Fluent English, both written and spoken.
• Proficiency with Microsoft Office; SuccessFactors experience is an advantage.
• Willingness to travel up to 20%.

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.