GBS Office Manager

Barry Callebaut; San Pedro Garza García; On-site; MXN 600,000 - 900,000; Full time

Job summary

Barry Callebaut is seeking a Facility Manager to oversee the Monterrey GBS Hub, ensuring a safe, efficient workplace for over 200 staff. You will manage office operations, vendor contracts, facilities maintenance and budget oversight, collaborating with HR, Procurement and leadership to deliver an outstanding workplace experience.

You will coordinate workplace administration, onboarding, travel, inventory, and landlord relations, while ensuring compliance with internal policies and external

Qualifications

• Bachelor's degree in a related field (Hotel Management, Office Services, Business Administration) is required.
• 5+ years of experience in office management and facilities management within a multinational environment.
• Strong communication and stakeholder management skills in Spanish and English.

Responsibilities

• Oversee day-to-day office operations and facilities maintenance.
• Manage vendors, contractors, and service providers with contracts and performance monitoring.
• Monitor budgets and drive cost-saving initiatives.
• Coordinate workplace safety, compliance with internal policies and external regulations.
• Support HR, Procurement, and leadership on administrative, operational, and governance activities.
• Lead office setup, onboarding, travel administration, and visitor management.
• Collaborate with cross-functional teams across GBS locations.

Skills

Office management

Facilities management

Vendor management

Stakeholder management

Project management

Bilingual Spanish/English

Education

Bachelor's degree in Hotel Management, Office Services, Business Administration

Tools

SAP

Job description

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future.We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide.We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

About the Role

As Facility Manager, you will oversee the day-to-day management of the Barry Callebaut GBS Hub in Monterrey, ensuring a safe, efficient, and professional workplace environment for more than 200 employees. The role is responsible for office operations, vendor and contract management, facilities maintenance, budget oversight, and administrative support to the Head of GBS Monterrey. You will collaborate closely with internal stakeholders, external service providers, landlords, HR, Procurement, and Leadership Teams to deliver an exceptional workplace experience.

Key Responsibilities Include

• Manage office suppliers, contractors, and service providers, including selection, negotiation, performance monitoring, and contract compliance.
• Oversee office infrastructure and facility services, including HVAC, maintenance, cleaning, repairs, and workplace equipment.
• Coordinate contractor installations, office setups, and facility-related improvement projects.
• Manage office lease obligations and maintain effective relationships with landlords and building management.
• Prepare, monitor, and control office operating budgets while driving productivity and cost-saving initiatives.
• Oversee purchasing activities, including purchase requisitions, purchase orders, office supplies, and office credit card administration.
• Support the Head of GBS Monterrey on administrative, operational, legal, and communication-related activities.
• Coordinate office administration activities, including visitor management, security access, onboarding support, inventory control, travel administration, and workplace logistics.
• Partner with HR and leadership teams on employer branding initiatives, internal communications, town halls, events, and employee engagement activities.
• Ensure compliance with internal policies, safety requirements, and external regulations while supporting fraud prevention and governance activities.
• Maintain effective collaboration with cross-functional teams and share workplace management best practices across GBS locations.

About You

• Bachelor's degree in Hotel Management, Office Services, Business Administration, or a related field.
• 5+ years of experience in office management, facilities management, stakeholder communication, procurement, and vendor management.
• Experience working within a multinational environment is required.
• Strong project management skills with the ability to deliver initiatives on time and within budget.
• Technical knowledge of office maintenance and facilities operations is preferred.
• SAP user experience is an advantage.
• Excellent communication, negotiation, organizational, and stakeholder management skills.
• Fluency in Spanish and English, both written and spoken, is required.
• Ability to work independently, manage multiple priorities, and perform effectively under pressure.
• Experience managing suppliers, support staff, or remote teams is preferred.

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong.#oneBC - Diverse People, Sustainable Growth.

If you want to learn more about Barry Callebaut, please find further information here .