Gallery Host/ Front Desk receptionist

Hyatt Place; Cancún; On-site; MXN 180,000 - 240,000; Full time

Job summary

Hyatt Place Cancún is seeking a versatile Front Desk & Café Support Agent to join our team. This role combines front desk duties with café support, offering variety and opportunities to deliver exceptional guest experiences across multiple touchpoints.

The position requires minimum 1 year in hospitality front desk or guest-facing roles, Mexican citizenship, and intermediate English. Proficiency in Opera and Micros is essential, with MS Office knowledge.

Qualifications

• Experience: Minimum 1 year of proven experience in a hotel front desk or guest-facing role in hospitality.
• Nationality: Mexican citizenship.
• Language: Intermediate English (verbal and written) is mandatory.
• Technical Skills: Proficiency in Opera Property Management System and Micros POS.
• Working knowledge of MS Office.

Responsibilities

• Provide a warm welcome and efficiently handle guest check-in/check-out procedures.
• Manage guest inquiries, requests, and resolve complaints with empathy and professionalism, ensuring guest satisfaction.
• Operate the telephone system and provide information about hotel services and local attractions.
• Maintain the organization and welcoming atmosphere of the front desk and lobby area.
• Provide direct support to the Café/Barista station, especially during peak hours (e.g., morning coffee rush, evening service).
• Assist in preparing and serving basic coffee beverages, teas, and other simple drinks as needed.
• Help maintain the cleanliness, stock, and presentation of the café and Gallery area.
• Support the setup and breakdown of the complimentary breakfast service.
• Accurately process all guest payments, room charges, and cash transactions at the front desk.
• Assist with placing and managing orders for café and kitchen supplies.
• Perform basic inventory counts for café consumables and front desk supplies.
• Expertly utilize Opera for front desk operations and Micros for point-of-sale transactions.
• Complete end-of-shift cashier reports and reconciliation.

Skills

Guest service

Communication

Multitasking

Stress management

Team player

Tools

Opera PMS

Micros POS

MS Office

Job description

Organization - Hyatt Place Cancun Airport

Hyatt Place Cancún

At Hyatt Place Cancún, our associates are the heart of our authentic hospitality. We are looking for a versatile Front Desk & Café Support Agent to join our dynamic team. This unique role combines the core responsibilities of a front desk professional with active support in our vibrant café operation, perfect for someone who enjoys variety and delivering exceptional guest experiences across multiple touchpoints.

Position: Front Desk & Café Support Agent

Job Responsibilities:

Front Desk Operations (Primary Function):

• Provide a warm welcome and efficiently handle guest check-in/check-out procedures.
• Manage guest inquiries, requests, and resolve complaints with empathy and professionalism, ensuring guest satisfaction.
• Operate the telephone system and provide information about hotel services and local attractions.
• Maintain the organization and welcoming atmosphere of the front desk and lobby area.

Café & Food Service Support:

• Provide direct support to the Café/Barista station, especially during peak hours (e.g., morning coffee rush, evening service).
• Assist in preparing and serving basic coffee beverages, teas, and other simple drinks as needed.
• Help maintain the cleanliness, stock, and presentation of the café and Gallery area.
• Support the setup and breakdown of the complimentary breakfast service.

Cash Handling & Inventory:

• Accurately process all guest payments, room charges, and cash transactions at the front desk.
• Assist with placing and managing orders for café and kitchen supplies.
• Perform basic inventory counts for café consumables and front desk supplies.

System & Administrative Duties:

• Expertly utilize Opera for front desk operations and Micros for point-of-sale transactions.
• Complete end-of-shift cashier reports and reconciliation.

Qualifications

Requirements:

• Experience: Minimum 1 year of proven experience in a hotel front desk or guest-facing role in hospitality.
• Nationality: Mexican citizenship.
• Language: Intermediate English (verbal and written) is mandatory.
• Technical Skills:
  • Required: Proficiency in Opera Property Management System and Micros POS.
  • Working knowledge of MS Office.
• Core Competencies:
  • Proven ability in guest complaint resolution and service recovery.
  • Strong intrapersonal skills: self-motivation, reliability, stress management, and a positive attitude.
  • Excellent communication and customer service orientation.
  • Ability to multitask and thrive in a fast-paced environment.
  • Team player with a proactive and helpful mindset.
• Availability: Full flexibility for rotating shifts, including weekends and holidays.