FX L2 Production Support Engineer – e-Trading & Pricing

santander; Ciudad de México; On-site; MXN 600,000 - 900,000; Full time

Job summary

Santander in Mexico City is hiring for an FX L2 Production Support role. You will handle incidents for FX e-Trading and distribution systems, manage critical apps, and work within global follow-the-sun support. The role involves agile delivery, weekend/on-call rotations, and cross-team collaboration.

Responsibilities include monitoring, onboarding clients to FX platforms, SSL/license management, and DR/BCP participation. Strong FIX protocol knowledge and UNIX/Linux experience are essential.

Qualifications

• Experience providing L2 production support for FX trading platforms.
• Strong knowledge of FIX protocol and electronic message flows.
• Familiarity with Agile software development and testing practices.

Responsibilities

• Provide L2 support for FX e-Trading systems; investigate and resolve incidents.
• Maintain and support business-critical apps and their environments.
• Perform start-of-day checks, monitoring, and handovers in follow-the-sun model.
• Deliver support, maintenance and testing within Agile squads.
• Track and coordinate production issues to resolution with tech/vendor teams.
• Liaise with stakeholders, clients and third-party vendors.
• Identify improvements and automate repetitive support tasks.
• Support Liquidity Providers, pricing engines and aggregation platforms.
• Onboard clients to eCommerce/FX platforms; conduct conformance tests.
• Coordinate SSL config/licensing and certificate renewals with networks.
• Collaborate with UNIX/Linux, DB, Network, Market Data, Infra and Firewall teams.
• Use FIX knowledge to troubleshoot trading connectivity.
• Participate in DR/BCP tests and site switches; assist remediation.
• Document incidents and procedures in Confluence; support weekend/on-call rotas.

Skills

FX e-Trading

Incident management

Agile methodologies

UNIX/Linux

Database

Network

Market Data

Infrastructure

Firewall

FIX protocol

Confluence

On-call support

Shift rotations

SSL configuration

Tools

Confluence

Job description

Santander in Mexico City is hiring for an FX L2 Production Support role. You will handle incidents for FX e-Trading and distribution systems, manage critical apps, and work within global follow-the-sun support. The role involves agile delivery, weekend/on-call rotations, and cross-team collaboration.

Responsibilities include monitoring, onboarding clients to FX platforms, SSL/license management, and DR/BCP participation. Strong FIX protocol knowledge and UNIX/Linux experience are essential.