FX L2 Production Support Engineer

Banco Santander SA; Santiago de Querétaro; Híbrido; MXN 600.000 - 800.000; Jornada completa

Descripción de la vacante

Banco Santander SA is seeking an experienced L2 production support specialist for FX e-Trading and distribution systems in Mexico. The role involves incident investigation, resolution and continuous monitoring, with collaboration across technology, business and vendor teams.

You will perform start-of-day checks, engage in handovers, and contribute to automation and process improvements. Agile, squad-based delivery and weekend/on-call rotations are part of the responsibilities.

Formación

• Experience in L2 production support for FX/e-Trading systems.
• Ability to investigate, manage and resolve incidents.
• Strong knowledge of FIX protocol for electronic trading connectivity.
• Willingness to work in shift rotations and on-call duties.
• Familiarity with Agile methodologies and squad-based delivery.

Responsabilidades

• Provide L2 production support for FX e-Trading and Distribution systems.
• Perform start-of-day checks, monitoring and regional handovers.
• Coordinate with technology, business and vendor teams to resolve issues.
• Document incidents and runbooks in Confluence; identify improvements.
• Participate in DR/BCP tests, releases and weekend/on-call rotations.

Conocimientos

L2 production support

Incident management

FIX protocol knowledge

Shift rotation / on-call

Agile methodologies

Herramientas

UNIX/Linux

Confluence

Descripción del empleo

Banco Santander SA is seeking an experienced L2 production support specialist for FX e-Trading and distribution systems in Mexico. The role involves incident investigation, resolution and continuous monitoring, with collaboration across technology, business and vendor teams.

You will perform start-of-day checks, engage in handovers, and contribute to automation and process improvements. Agile, squad-based delivery and weekend/on-call rotations are part of the responsibilities.