SOPORTE A PRODUCTOS FX L2 - SDS QRO.

Banco Santander SA; Santiago de Querétaro; Hybrid; MXN 600,000 - 800,000; Full time

Job summary

Banco Santander SA is seeking an experienced L2 production support specialist for FX e-Trading and distribution systems in Mexico. The role involves incident investigation, resolution and continuous monitoring, with collaboration across technology, business and vendor teams.

You will perform start-of-day checks, engage in handovers, and contribute to automation and process improvements. Agile, squad-based delivery and weekend/on-call rotations are part of the responsibilities.

Qualifications

• Experience in L2 production support for FX/e-Trading systems.
• Ability to investigate, manage and resolve incidents.
• Strong knowledge of FIX protocol for electronic trading connectivity.
• Willingness to work in shift rotations and on-call duties.
• Familiarity with Agile methodologies and squad-based delivery.

Responsibilities

• Provide L2 production support for FX e-Trading and Distribution systems.
• Perform start-of-day checks, monitoring and regional handovers.
• Coordinate with technology, business and vendor teams to resolve issues.
• Document incidents and runbooks in Confluence; identify improvements.
• Participate in DR/BCP tests, releases and weekend/on-call rotations.

Skills

L2 production support

Incident management

FIX protocol knowledge

Shift rotation / on-call

Agile methodologies

Tools

UNIX/Linux

Confluence

Job description

SOPORTE A PRODUCTOS FX L2 - SDS QRO.Country: Mexiko**Key Responsibilities*** Provide L2 production support for FX e-Trading and Distribution systems, ensuring incidents are investigated, managed and resolved effectively.* Manage, maintain and support business-critical applications and their operating environments.* Perform start-of-day checks, continuous monitoring and regional handovers as part of the global follow-the-sun support model.* Deliver application support, maintenance and testing through Agile methodologies, working within squad-based teams.* Track outstanding production issues and coordinate with appropriate technology, business and vendor teams through to resolution.* Liaise with internal stakeholders, external clients and third-party vendors.* Identify process improvement opportunities and automate repetitive or manual support activities.* Provide support for Liquidity Providers, pricing engines and aggregation platforms.* Coordinate and provide support for vendor and third-party FX applications.* Perform client onboarding onto eCommerce / FX platforms, including conformance testing and monitoring of client connections.* Work with Network teams on SSL configuration/licensing and certificate renewals.* Work closely with UNIX/Linux, Database, Network, Market Data, Infrastructure and Firewall teams during outages and code/infrastructure changes.* Use strong FIX protocol knowledge to troubleshoot electronic trading connectivity and message flows.* Participate in bank-wide DR/BCP/isolation tests and site switches, and work with Production Support teams on remediation.* Support infrastructure changes, business checkouts, releases and failovers, including planned weekend activity where required.* Document incidents, known issues, operating procedures and new processes in Confluence.* Participate in weekend and on-call support rotas. The resource must be flexible and willing to work in shift rotation across different time zones as required by the global support model.