Frontline Operations Specialist II

FedEx Corporation; Tijuana; Hybride; MXN 180 000 - 240 000; Plein temps

Résumé du poste

FedEx Corporation in Mexico is seeking an administrative coordinator to handle data entry, time card processing, package handling documentation, and frontline customer inquiries. The role emphasizes office-based tasks with occasional front-line duties and escalation support.

Typical duties include entering airway bills, answering phones, preparing outbound paperwork, and assisting customers with service information.

Qualifications

• High School diploma required.
• Proficiency in English (450 TOEIC points).
• Three years clerical experience.
• Valid Drivers License and good driving record.
• Ability to lift 70 lbs and to maneuver packages weighing up to 150 lbs with appropriate equipment.

Responsabilités

• Enters airway bills into system on a daily basis.
• Performs daily entry of Time Cards information into PC.
• Handles D/T packages and informs customers of payment.
• Gathers information for different company reports.
• Answers phones, transfers calls, and takes messages as required.
• Prepares paperwork for outbound packages (airways bills, PO Box, and address).
• Assists customers by answering questions on basic features of service.
• Performs miscellaneous typing, filing, and secretarial duties. Organize and update station files.
• May be required to perform other duties as assigned.

Connaissances

Data entry

Microsoft Office

Typing 25–35 WPM

Customer service

Teamwork

Planning & organizing

Attention to detail

Secretarial duties

Phone handling

Formation

High School diploma

Outils

Microsoft Office

Description du poste

FedEx Corporation in Mexico is seeking an administrative coordinator to handle data entry, time card processing, package handling documentation, and frontline customer inquiries. The role emphasizes office-based tasks with occasional front-line duties and escalation support.

Typical duties include entering airway bills, answering phones, preparing outbound paperwork, and assisting customers with service information.