Frontline Customer & Order Specialist (SAP Expert)

Grundfos; Apodaca; On-site; MXN 300,000 - 420,000; Full time

Benefits offered by this job

Annual bonuses

Health insurance

Volunteer leave

Job summary

Grundfos in Mexico is seeking a CSSC Front Line Representative to deliver frontline customer support across phone, email, and live chat. You will resolve complex order inquiries and ensure smooth order-to-delivery experiences for customers and sales teams in a fast-paced, global environment.

Reporting to the CSSC Manager at the Apodaca facility, you will use SAP to manage orders, coordinate with Finance, and promote self-service tools while upholding our customer-centric culture that values

Qualifications

• Associate's or bachelor's degree, or equivalent work experience in customer service or order management.
• In-depth knowledge of SAP (CRM/SD/MM) and customer service software/databases.
• Strong written and spoken English with excellent communication and relationship-building skills.
• Proficiency in MS Office applications with solid organizational skills and attention to detail.

Responsibilities

• Provide primary support for day-to-day and escalated inquiries across the Order-to-Delivery process, managing complex orders in SAP to ensure fast, accurate order entry and execution
• Assist customers with order progression, supply chain issues, and order changes including lead times, shipping conditions, quantities, and cancellations
• Proactively collaborate with Finance on credit control, invoice disputes, and customer complaints to drive timely resolution
• Leverage SAP/BW reports for daily housekeeping routines, service level adherence analysis, and continuous improvement of customer satisfaction
• Promote and support digital tools (GPC, My Grundfos, Extranet) to enhance the customer experience and drive self-service adoption
• Coordinate shipment consolidation for complex project sales and ensure proper documentation for export orders

Skills

SAP knowledge

Customer service software

MS Office

English communication

Education

Associate's or Bachelor's degree

Tools

SAP (CRM/SD/MM)

SAP BW

Job description

Grundfos in Mexico is seeking a CSSC Front Line Representative to deliver frontline customer support across phone, email, and live chat. You will resolve complex order inquiries and ensure smooth order-to-delivery experiences for customers and sales teams in a fast-paced, global environment.

Reporting to the CSSC Manager at the Apodaca facility, you will use SAP to manage orders, coordinate with Finance, and promote self-service tools while upholding our customer-centric culture that values