Front Office

Mann; Santiago de Querétaro; Presencial; MXN 240.000 - 320.000; Jornada completa

Descripción de la vacante

Mann is seeking a Front Office HR professional in Querétaro, Mexico, to serve as a key contact for employees and deliver high-quality HR support. You will handle tickets, assist with benefits, payments, vacations, access, and inquiries, and help improve HR processes while adapting U.S.

practices locally. Ideal candidates will hold a Bachelor’s degree in Business Administration or related field, have advanced English, and experience with HR systems, Microsoft Office, and Excel.

Formación

• Bachelor’s degree in Business Administration or related field.
• Advanced English.
• Experience with HR systems, Microsoft Office, and Excel.
• Excellent communication skills.
• Strong customer-service mindset.
• Proactive, solution-oriented, and comfortable proposing improvements.
• Ability to remain professional and composed when handling difficult situations or dissatisfied internal customers.

Responsabilidades

• Manage and follow up on employee service tickets, ensuring SLA compliance.
• Support employees with benefits, payments, vacations, account access, and general HR inquiries.
• Provide professional support in challenging customer-service situations; identify opportunities to improve HR processes; adapt practices locally.

Conocimientos

Customer service mindset

Communication skills

Problem solving

Educación

Bachelor’s degree in Business Administration or related field

Herramientas

HR systems

Microsoft Office

Excel

Descripción del empleo

Requisition ID9324-Posted09/17/2026-5HRMX-FO Front Office-GBTS - Service Center (GS)-Queretaro- Job Country (1)

Are you passionate about people, customer service, and Human Resources? Do you enjoy solving problems and creating a positive employee experience?

We are looking for a Front Office professional to become a key point of contact for our employees, providing direct HR support and delivering an excellent service experience.

What will you do?

• Manage and follow up on employee service tickets, ensuring SLA compliance
• Support employees with benefits, payments, vacations, account access, and general HR inquiries
• Provide professional support in challenging customer-service situations
  Identify opportunities toimprove and innovate HR processes
  Work closely with HR processes and practices coming from the U.S., with the opportunity to adapt and improve them locally

What are we looking for?

Bachelor’s degree in Business Administration or a related field
Advanced English
Experience withHR systems, Microsoft Office, and Excel
Excellent communication skills
Strongcustomer-service mindset
Proactive, solution-oriented, and comfortable proposing improvements
Ability to remain professional and composed when handling difficult situations or dissatisfied internal customers