HR Front Office Specialist — Employee Experience

Mann; Santiago de Querétaro; Presencial; MXN 240.000 - 320.000; Jornada completa

Descripción de la vacante

Mann is seeking a Front Office HR professional in Querétaro, Mexico, to serve as a key contact for employees and deliver high-quality HR support. You will handle tickets, assist with benefits, payments, vacations, access, and inquiries, and help improve HR processes while adapting U.S.

practices locally. Ideal candidates will hold a Bachelor’s degree in Business Administration or related field, have advanced English, and experience with HR systems, Microsoft Office, and Excel.

Formación

• Bachelor’s degree in Business Administration or related field.
• Advanced English.
• Experience with HR systems, Microsoft Office, and Excel.
• Excellent communication skills.
• Strong customer-service mindset.
• Proactive, solution-oriented, and comfortable proposing improvements.
• Ability to remain professional and composed when handling difficult situations or dissatisfied internal customers.

Responsabilidades

• Manage and follow up on employee service tickets, ensuring SLA compliance.
• Support employees with benefits, payments, vacations, account access, and general HR inquiries.
• Provide professional support in challenging customer-service situations; identify opportunities to improve HR processes; adapt practices locally.

Conocimientos

Customer service mindset

Communication skills

Problem solving

Educación

Bachelor’s degree in Business Administration or related field

Herramientas

HR systems

Microsoft Office

Excel

Descripción del empleo

Mann is seeking a Front Office HR professional in Querétaro, Mexico, to serve as a key contact for employees and deliver high-quality HR support. You will handle tickets, assist with benefits, payments, vacations, access, and inquiries, and help improve HR processes while adapting U.S.

practices locally. Ideal candidates will hold a Bachelor’s degree in Business Administration or related field, have advanced English, and experience with HR systems, Microsoft Office, and Excel.