Freight Forwarding Operations Lead (Ocean & Air)

CMA CGM; Ciudad de México; On-site; MXN 500,000 - 700,000; Full time

Job summary

CMA CGM Group in Mexico City is seeking a Logistics Operations Supervisor for the NORTAM region to lead Freight Forwarding operations across Ocean and Air Import/Export, guiding Team Leaders and frontline staff toward service excellence and KPI-driven performance.

You will collaborate with cross-functional teams and drive continuous improvement in a fast-paced SSC environment, fostering compliance and operational excellence.

Qualifications

• 7 to 12 years of experience in Freight Forwarding operations.
• Strong experience managing Ocean and Air Import & Export operations end-to-end.
• Experience supervising Team Leaders and operational staff in a freight forwarding or SSC environment.
• Experience managing operational KPIs, SLAs, productivity, and customer satisfaction metrics.
• Experience handling operational escalations, customer service issues, and process improvements.
• Experience in fast-paced, multinational, KPI-driven environments.

Responsibilities

• Supervise and lead Team Leaders and operational teams responsible for Ocean and Air Import & Export activities, ensuring operational performance and service quality standards are achieved.
• Monitor operational KPIs, productivity, SLA compliance, shipment execution, and customer satisfaction metrics, implementing corrective actions when required.
• Drive operational excellence by identifying process improvement opportunities, increasing efficiency, and standardizing best practices across teams.
• Manage escalations related to shipment delays, operational risks, customer complaints, compliance issues, and service failures, ensuring timely resolution.
• Ensure compliance with company SOPs, international trade regulations, customs requirements, and customer-specific operational procedures.
• Collaborate with cross-functional stakeholders including Customer Service, Sales, Pricing, Finance, Compliance, and Leadership teams to align operational priorities and business objectives.
• Support talent management activities including coaching, performance management, succession planning, onboarding, training, and employee development for Team Leaders and operational staff.
• Lead workforce planning, resource allocation, operational capacity management, and change management initiatives to support business growth and operational stability.

Skills

Leadership

Team management

KPIs & SLA tracking

Stakeholder management

English proficiency

Change management

Analytical thinking

Cross-functional collaboration

Education

Bachelor’s degree in International Business

International Trade

Business Administration

Transportation or related field

Tools

CargoWise

Job description

CMA CGM Group in Mexico City is seeking a Logistics Operations Supervisor for the NORTAM region to lead Freight Forwarding operations across Ocean and Air Import/Export, guiding Team Leaders and frontline staff toward service excellence and KPI-driven performance.

You will collaborate with cross-functional teams and drive continuous improvement in a fast-paced SSC environment, fostering compliance and operational excellence.